Arlene V.
Yelp
I was looking forward to enjoying a diner at Felice on Saturday night. And had made the reservation to decide if this would be the spot for a large group dinner with some out-of-town friends I and my husband are planning in the next few weeks. This would be our first visit to Felice. We arrived about 15 minutes ahead of our 6pm Saturday reservation. I approached the host stand and provided my name and reservation time (I had made the reservation a week earlier thru Resy). In response, the hostess said she did not see any reservation and asked again for my name, and then my phone number. As she flipped thru her tablet I stood by quietly. She again indicated she saw no reservation - at this point I was able to look around the restaurant and saw numerous two-tops empty along with several seats at the bar - I asked if she wanted to see my Resy confirmation, she didn't respond. Thinking she might not have heard me I asked again. Her response was rude, essentially telling me to be quiet while she looked thru her tablet. Another colleague approached and after some discussion, the initial hostess said she had seated someone under my reservation accidentally. Thinking that was the end of it, I said, "ok, so can you seat us?". I was again met with silence, and a nasty look from the hostess - mind you this whole exchange took perhaps five minutes. Finally another employee approached and said we have a table for you. We were seated and thought we could enjoy a quiet dinner. After about ten minutes at the table a waitress approached and told us the kitchen couldn't make any hot food, and only cold items (i.e. salads) were available. At this point we just left the restaurant. I normally don't write negative reviews, but this was a horrible experience. The nasty, rude and dismissive behavior of the front of house person was unacceptable, unprofessional and a poor representation of any business.
We left the restaurant and spied across the street an old favorite, Polpette 71. We walked in, without a reservation, were warmly welcomed and immediately seated. The staff were gracious and friendly. The food was delicious, and much more favorably priced than Felice. At the end of the meal we made our group reservation at Polpette 71 and are comfortable we and our friends will receive an excellent meal accompanied by great service.
Felice should be ashamed of our experience and others should pay heed.