Chris D.
Yelp
I went to the Cheese Festival yesterday and Fern Bar came highly recommended. Naturally when my husband suggested we go out to eat tonight, I thought of this place. I went online to make reservations, and entered my phone number and email. Apparently I needed to get a confirmation, so my fault our reservations didn't go through correctly (my fault). The one who greeted us at the door a few minutes after we walked in said we could sit at the bar until a table opened up which would be only a few minutes. Fine. We three sat at the bar...and sat for about 8 minutes before the bartender acknowledged us saying she would get us water. Water showed up very quickly, in a carafe with three small glasses. I was excited to get a cocktail, as it is my birthday weekend.
After about 12 minutes the floor manager said our table was ready. It was RIGHT next to the small stage with a live small band. The music was NOT loud, and was mellow jazz. It was not too loud to hold a conversation, which was excellent. Very pleasant surprise.
We scanned the menus again (they were given to us when we sat at the bar) and were ready to order for a while. Eventually we were asked if we wanted drinks. I chose Kyoto Sour, the others had water. The waiter, Conner F, took our neighbor's order (they had appetizers and drinks already) and then came directly to us. He is young, bright eyed and seems a bit new-ish. No problem, and we placed our orders. Got my drink and it was delicious! Matcha powder on top made it different-my husband wasn't a fan. He's a simple man.
The meal came, Bone Marrow for my mom, and Umami Bomb (mushroom with crunchy rice) for me. Husband's Smash Burger came a minute later. The food? Devine! Very tasty, even the fries.
No one checked on us. The floor manager(FM) checked on the table next to us several times (it was a birthday, so extra attention was warranted for the birthday person), and the one next to that a few times. I had to raise my hand to four different people to get napkins(including the FM, who seemed to see me but went to birthday guy instead) and ...husband's hands were greasy now from the burger and could not pick up his glass to drink water. Finally, we got napkins and forks etc.
We ate. We admired the decor, which was very pleasing and the positioning of the layout which was not square and boring, but more homelike with even a bookshelf behind us.
The food: Bone Marrow was two bones with a skinny section of marrow and that part was delicious. I did ask why her spoon was actual silver (ours were stainless) and the busser/not Conner said it is just served with a smaller spoon. I figured it was the taste with silver rather than SS but whatever. Mom liked it, I am happy. The Umami Bomb has slightly fried crisp rice below fried kale and broccoli, with mushrooms and also was very tasty-normally I would not get mushrooms at a restaurant but I am glad I chose this. Hubby's fries were in a copper cup, and the cheese was perfectly melted. It looked like kale on it, and he said that was crunchy-I didn't taste it but it looked yummy and he said it tasted good.
Once done, we were sitting there commenting on the decor, then chatting a bit...and ten minutes passed with empty plates in front of us. I finally mentioned we had not been checked on and my party agreed. Meanwhile the table next to us was served hand and foot including a birthday (candlea and all) churro dish (very cute, looked delicious as well). I wanted to tell the birthday guy happy Birthday and that mine was Friday but I refrained as he was a chatterbox the whole time they were there, enough that my husband commented he never stopped talking, lol. Clearly having a great time!
I finally stacked our dishes after 12 minutes being done-hoping this would signal that we were, in fact, done with dinner. Our plates were all empty for that long. I got my one drink and the water carafe was about an inch from the bottom.
Finally, the FM came by and said, 'thank you for stacking the dishes' and scooped them up. Then she gave the ticket to Conner (about four feet from us) who placed it on the table-after he asked if we needed anything else seconds before she handed it to him. I said no, thank you.
The payment options didn't allow "cash tip" only "no tip" because it was a swipe at the table which I don't like at any restaurant, frankly. I am old school, and prefer to leave a cash tip but handing that swiper back with "NO TIP" falsely screaming at the server is uncomfortable. My younger kid is a server...tips make or break your night.
I passed on another drink and dessert, because I was ready to go. I would have gotten a 2nd drink and a dessert to share had I been checked in with. After waiting way too long for napkins, never getting checked on during the meal and then having to wait extra long and stack our dishes to get any attention I was done being there. Good food, below average service.