Fetch

Some of the employees that work here catch an attitude quick when I tried to be patient and deliver to them. So be careful when you’re delivering packages. Here are some pictures that can help you. If you’re ever delivering to the fetch logistics location, I suggest going to the front door first to gain information then, go to the back door unless otherwise instructed. Be advised if you call the number attached to this location’s address, you will not get a proper response. It only allows contact through text or email and it is an automated system that is not checked on routinely.

My apartment complex has been using Fetch for the last few years, and I am so grateful. I was given a full refund for the ONE (out of hundreds) package that was lost. Any issues are followed up on promptly and the communication is clear and consistent. The app is user friendly. Having packages delivered to my door up to 9p and on weekends is wonderful, and I am very pleased with Fetch as a package service. Please keep up the great work!

I’m convinced they stole my package. UPS said my package was delivered 11/10 9am and signed by Reaves the building manager. Fetch sent no notification of my package being delivered. Here I am at 4pm and they’re saying my package isn’t here despite UPS saying it was delivered and signed for. They claim Reaves signs for “1000s” of packages and signs for them all at once. And to give UPS “another day to deliver” a package that says it was delivered! They claim all packages for 11/10 we’re already processed and my package isn’t here.

I’ve lost hundreds of dollars due to Fetch’s incompetence. I recently had a piece of furniture delivered to them, and despite clear proof from my carrier that it was delivered to the correct location and signed for, Fetch insists that my 100-pound package simply “got away.” Both customer service and local employees continue to blame the carrier rather than take any responsibility, and they’ve refused to file a claim for reimbursement. If your apartment complex requires Fetch, I strongly recommend finding an alternative delivery option if at all possible, and let them know that they should provide residents with a reasonable alternative as well. The constant headaches, lack of accountability, and poor customer support make this service not worth the risk, and certainly not worth the $20/month I am forced to pay for it. All I can say is, it lives up to its 472 verified complaints in the past 3 years with the Better Business Bureau - they will be receiving their 473rd momentarily.

My partner and I live in an apartment complex where we are forced to pay and use this service. We have lost multiple packages now, including one that was worth over $100 in value. We went directly to the warehouse to try and see what could be done, but the person working there told us that our packages were left outside and then stolen by the local houseless community. They told us that there was nothing that they could do, and essentially told us that it wasn’t their problem. The customer service is horrendous, the hours don’t make any sense, and trying to get Fetch to take accountability for them mishandling our packages is next to impossible. We have been fighting with customer service for three days now and still nothing. Packages are left outside to bake in the Georgia sun, vulnerable to theft, and zero action has been taken to try and resolve the issues. 0/10.

Too many times now my packages have been lost. It’s absurd. It’s so frustrating that I’m forced to use this service by my apartment complex. It’s even more frustrating that I have to detail the contents of a box THEY LOST to “assist” with finding it. How does it matter what’s inside as it relates to finding it or taking accountability with the shipper that Fetch lost my order? This feels like an unnecessary violation of privacy. Not to mention, when they ask you to describe the package they lost. HOW? I never received it and didn’t ship it to myself. You tell ME what it looks like—you had it last. Good grief.

These employees have an attitude out of this earth. They are extremely rude and they feel like they are the only ones who have work. My wife visited here a day ago to look for missing package and as soon as she started trying to speak and explain her situation, without she saying a word, he was like “Show me the QR code”, “I have a lot of work to do, if you don’t have the QR code, I can’t help you here” in a loud voice. He didn’t even allow her to speak at the first. He even denied to search for a particular package and denied receiving on particular date even though UPS had delivered it there. It was received and signed by “Conrnellius” and they don’t even know if a person by this name works there or not. That rude person even denied to look for more details. He needs to understand that everyone has a work to do and nobody is free. Even my wife went there looking for missing package by leaving the office work in the middle because it was important. The behavior is unacceptable, these people need to learn some manners and learn how to talk to customers. This attitude ain’t taking them anywhere outside of this warehouse. 🤨 I would advice fetch to conduct an inspection and teach them people skill first.

PSA: If your apartment is using Fetch please seek alternative ways of having your packages delivered otherwise you risk your items being stolen either by Fetch staff or passers by. I just lost one of my packages worth $1,000 which was signed for by a Fetch team member yet it shows that they haven't received the package. There customer care doesn't do anything unless legal action is taken which is definitely the route I'm taking.