Itzcoatl S.
Yelp
One of the managers has really serious anger issues.
I was a member here for over a year and never had real issues until yesterday, when I was banned without any previous warning.
While I understand there are rules and members accepts them to join, I think there are very different (and better) ways to talk to people about it... Yesterday, this late adult blond lady in the bar (which seems to be relative to the Founder) came to me with a: "Do you think I am stupid?"...
It was the very first time I saw this lady, and this was the very first thing she ever tells to me?
Just to let people know, I was eating a protein bar, and hiding it from the dogs (that is correct, from the dogs, not from her)
She yelled at me with all her anger, so I told her to calm down, I may have also ask her why was she so angry?... Which may actually have made her even more angry... She continue yelling at me but this time, she told me to leave the park... I was really shocked and surprise to even tell her to stop yelling, but managed to tell her an "ok" (in a calm way)...
I suppose not giving myself to anger made her even more angry as she looked to even more ways to escalate her "punishment", and added "And I am going also to add a Strike to your account"... Which confused me, I didn't even know that was possible, today I still do not know what an "strike" means.
I suppose that was not enough to satisfy her as today I received an email that says that I am banned from all the fetch parks forever...
This is happening on the very first month of my second year paid in full... I suppose I won't get a refund, and wonder if my yearly membership had to do with the decision...
In my opinion, that's overreacting, I was already planning on never bringing food with me anymore, but I didn't even had that chance.
I read other reviews (google) with the same rating and I see some of them seems to be people having problems with the same lady, and in one she even replied with capital letters (I suppose that's the way she can yell at people over the web)...
So I am pretty sure she has problems (other managers would probably handle this situation better in my opinion).
I would suggest her to get help, as I do think she needs it.