Hani A.
Google
I was excited to finally try this well-known local restaurant by a celebrated Saudi chef, but unfortunately, it fell far short of ALL expectations.
From the start, service was disorganized. We were told by the hostess we could order drinks while waiting (waiting area with seats and tables), but no one cleaned our table or took our order until we insisted. After about 25 minutes, we were finally seated, only to find leftover food on the seat and plastic utensils on our table — while other tables had proper metal cutlery. Staff seemed inattentive, and communication was poor across the board. It was obvious that my prior incident was either not communicated with the manager or was dismissed all together.
One of our dishes was forgotten entirely, and there was no real apology. I later spoke with a manager myself for about 5 minutes about all this and other concerns who was apologetic but too little much too late i'm afried.
The food itself was just simply not to our liking. The quality of ingredients was good but the execution was just so underwhelming, and other than the soup everything else didn't feel special at all — certainly not enough to justify the long wait list or premium prices. The large dining also felt disjointed and the decor in some areas fair while others had wear n tear.
Given such shortcomings, poor staff service coordination, lack of refinement and very normal tasting food such a rating unfortunately seems accurate.
