Dr_ J.
Yelp
Pacific Beach [Lack of] Service
We took our time before writing this review.
As adults, we learn patience.
We might even master reflection.
We certainly come to appreciate quality service.
When it (quality service) doesn't exist, we should be able to constructively articulate why the review we offer is 0 - 1 star(s).
By min 34, of waiting at the Fig Tree Cafe PB location, it was evident that the jars of water (slippery due to condensation) was all that would cover our tables for many more minutes to follow.
We knew there was a problem by minute 20, when we looked around and realized that none of the seven (7) tables in our section had any food.
The next observation was the standing, looking, and pacing, of one member of the party caddy-corner to ours.
What we realized at minute 37, was that they had yet to be served.
As we packed our things, the hostess began cutting checks and then taking orders.
Four tables who were seated after us, had their orders taken.
We chose not to stay for the aftermath but allow us to offer suggestions:
1 -If youre understaffed for the day, that is fine.
Check in.
2 -Let the dozens of (potential) customers know that you know they are waiting.
Assure them that you will be of service as soon as you can.
3- Don't ignore them. All/Anybof them.
4-Don't take delayed orders, out of order. It adds insult to injury.
We wish you a better experience.
Ps - "we heard" the food was excellent. But we wouldn't know.