Sandra T.
Yelp
I am not commenting on the food, service or ambiance because we couldn't go. At 5:30 PM on the day of our highly anticipated reservation for 4, my husband, who is 82, developed a fever and a cough. Of course, he couldn't go out and expose others as well as aggravate his condition. I called at 5:52 to cancel but was directed to a voicemail. I told them we had to cancel our 7:30 reservation. They called later to find out where we were. I explained I had left a message because no one had answered the phone. The man replied, scoldingly, that a phone message was inadequate. We had left our credit card number and, he announced, we had been penalized $100 for not canceling 24 hours in advance. I pointed out that my husband had not been ill 24 hours ago. "Too bad. We've charged you," he replied. And they did.
I confess that I'd agreed to cancel within 24 hours, but I've never heard of a place of business not offering to credit a future engagement when illness was the reason. We could demonstrate that we had stayed in our hotel room that night and had ordered dinner for two. My phone records indicate my call on this date at this time.
This restaurant's policies are beyond inappropriate. He was rude and angry and unaccommodating. Not an auspicious attitude for a hospitality enterprise.