Figueroa Philly Cheese Steak

We were pretty disappointed with this experience overall. We thought that we were going to a store location based on the pictures from Google. It wasn’t a big deal actually, when we arrived to a depot to pivot for a different experience. We are flexible and open to new ideas. If the food was good it would have been just fine. However: This depot concept was new for us but there is literally nowhere to park, it’s a depot of multiple restaurants. Hopefully you have another person in the car to drive while the other gets out to order. You walk up to a computer-like station to order food. At the station, you establish which place you’re ordering from, select items in your order, pay for it and then it sends a confirmation text to you with a timeframe. We selected Figueroas, picked our 3 phillies and added in an order of well-done garlic waffle fries, $73. $73 bucks felt steep for what we ordered but for “authentic” phillies, we were willing to pay it. We did everything that we needed to on the machine and then it sent a text, it gave us a range from was 13-33 minutes. Which seemed like a wide range, it was finished at about 22 minutes. We waited for the confirmation text, “checked in” with the lady at a booth, allowing us to pass through and then we drove up to the proper container where the food was going to be handed to us. We got our food and dug in right away. We were hungry and again, were not expecting the experience we got… to not have a place to park, sit and eat. We had to eat and drive. Unfortunately, unwrapping our meals we found multiple issues. 1- the waffle fries they serve are actually crinkle cut fries… not waffle fries. When we picked them up, we asked for ketchup and they said that they didn’t have any. Lame. We opened the box and not only were they not well-done they were barely cooked. They tasted like box frozen fries, which were still white in color, with none of that golden color you want to see on a fry. 2- all three sandwich hoagies were wet to the point of falling apart while holding even in their wrapping. 3- one of the sandwiches completely lacked cheese! The others barely had any cheese on it at all. Cheese is a staple on a cheesesteak; it was just meat and bread. Somehow it was both too wet on the bread and extremely dry on the inside. Meat wasn’t very good, overcooked and dry. 4- afterwards, I filled out their survey asking for feedback promising that someone would email back. No one did. Overall: The depot concept was unwelcoming and difficult as a result of the lack of parking. The food was not good. The cost was very high. The experience is poor. Even with the hopes of connecting with someone to resolve any issues, there was no follow up. We drove up from San Diego to visit the area and had included this as part of the plan… it was not worth the stop. Wanted an authentic philly and ended up with nothing resembling that… super bummed.

I feel so deceived! I did a pickup with uber eats and I was expecting a retro place similar to the Google photos, but instead it was one of those virtual type kitchens. The cheesesteak was soggy, lacking of flavor, and barely any cheese whiz. The strawberry lemonade was extremely watered down. The only good item was the onion rings. I was so excited to try because on good mythical morning (youtube), this spot was highly rated, but my experience was anything but that :( Also there is barely any parking. Be prepared to wait for your food in the line of cars outside doing the same.

Great food! The staff was incredible also! Good people, they made ordering the most fun thing ever haha ! Highly recommend! :)

First thing… the new location is a drive through place… you order on the app or online and then, you simply drive up and pick up your order. Now for the sandwiches,,,, they are totally delicious !!!! The bomb 💣 !!!! You really need to try them out…. I totally recommend them… soooo good. Five stars without a doubt….

Out on a Sunday cruising the neighborhood, and folks wanted a philly cheese steak sandwich. Found this establishment, which had a sign "Rated Best Philly Sandwich." Purchased two sandwiches; the New Yorker and the Figueroa Philly. We were told these were their most popular sandwiches and they were really good! Ha! Both sandwiches were bland and they didn't give you enough meat. Another overpriced restaurant for the serving size. The lady at the drive-thru was helpful. The lobby area was closed, so I'm not sure if they have public bathrooms. Minimal parking.

If you like cheese steaks and you are near exposition park, you need to stop by. The have all different types of sandwiches but do the traditional Cheese Steak real well.

I've been here a couple of times now, and I the cheesesteaks are pretty dang good. The lunch special the run is definitely worth coming in for. Quality is great and the staff is usually pretty friendly. Sometimes the dinning area isn't always the cleanest and it can get a little busy at the register, but all in all a good place to eat near USC

So a lot of factors may have played out to my experience, I do not put full blame on the service, (since everyone was nice), however let me say that there needs to be better time management skills. I placed an online order at 7:10 (I actually did not know they closed at 8 so that would be my fault for placing an order 40 mins before closing). Even so, I received an email stating that my food would be ready by 7:40, I left my house and got there by 7:50 (USC was having one of their infamous events so I got there later). I was greeted kindly, they mentioned they would be closing but I stated that I placed an online order so they said ok it would be right out. I took notice that they were cleaning up and nothing was on the grill or being cooked (again, this is understandable because they were closing), so I figured they may have already made my food and placed it somewhere else, but no, nothing was ready and they placed a bunch of frozen fries to cook right when I asked for my food. As they handed me all my food I had initially believed that the sandwiches were ready, but the fries were not. But once I got home everything was a mess, the fries were stale and extremely greasy that the bag was soaked, I ordered three Cheese Steak Hoagie sandwiches and I only had steak with barely any cheese and onions with none of the other necessary components that would make it a cheesesteak hoagie. Again, I reiterate that I understand it was closing so they most likely rushed to have my food ready, but if nothing was ready I would rather have been told that than be served something mediocre and just plain bad. Don't think I would want to experience it again.