Shay J.
Google
I've never felt so compelled to write a negative review but due to the horrendous experience, I feel a need to warn others. Do yourself a favor and stay far, far away from Cyrus at Fil + Needle.
I can't imagine how Fil & Needle is run considering how shockingly rude, unprofessional, and dishonest Cyrus, the owner, is.
He will repeatedly tell you he's been in the business 30 years, yet was unable to keep his word throughout the production process for our small brand. He did not listen to our needs during the process, and due to his mistakes, we had to repeatedly visit the shop for something that should have taken one trip.
Cyrus at Fil & Needle was extremely disrespectful, borderline verbally abusive, when we were in his shop, attacking every question we had about our designs and saying we did not understand what was happening. Instead of answering our questions, he mansplained things to death that should have been a simple explanation. He couldn't give an answer without a 10-minute story that made zero sense. It was like talking in circles.
Right before production was to start his prices went way up - nearly doubling his original quote to us. When we questioned the price increase, he said we can go somewhere else. Not to mention, he scammed us by keeping the patterns he made - from our original designs - and refused to even let us purchase them from him, or our samples.
Save yourself the time, energy, and verbal attacks - stay away from Cyrus at Fil&Needle.