Petra Roulland
Google
Save your money and choose another place!
First of all big disappointment about this property. Thanks to hight rating and good reviews we choose it for holiday in Mallorca.
The property looks nice, buildings are well maintained, in neighbourhood are citrus trees. This is the only positive.
Room (suite) is very basic, no decoration. Doesn’t feel cozy in the room.
No slippers, no bathrobes, no amenities ( no cotton pads, no shower cap) - for price almost 400€ per night for suite in 4* accomodation. Basic things missing. In the suite is kitchenette with some equipment for making tea/coffee.
Filling of tea or coffee in 3 days only once - coffee. no chance to have a tea.
Or you can buy for 6€ coffee box, of course no name, low quality, overpiced.
Pool is clean and well maintained but you can’t take shower because is not working.
Wifi at the pool is not available. Problem is that in the middle of nature there is no signal at all.
Breakfast - selfservice. Pretending to be agroturistic and local.
Unfortunately all sourced from Metro, cheapest ingredients- butter Rioba ( Metro private label)
Defrost bread and pastries. Orange juice is from tetrapak.
No eggs, after asking for some eggs, we were explained that they served only cold bufet and literally we were sent to buy eggs and do it ourselves in shared kitchen.
So we DID! We bought eggs, bread and cheese on the local market. And guess what, no wooden ladle or spatule, no equipment, no oil/pepper and the pan was so much used.
So with eggs you need to buy kitchen equipment. I would feel embarrassed on place of the owners.
For 30€ breakfast/room, it is joke!
We complained about that and the only answer from property is: its written in condition everywhere- mean: everywhere we say “cold bufet or continental breakfast”
This is not true! We checked website,booking, airbnb etc- everywhere is written “BREAKFAST” with no detail or specification.
Means they dont care about the guest to be happy and satisfied on the stay. Its all about money, but as guest just don’t ask anything
Water in hotel only for price 1€ refill. When we consider to be in the middle of nowhere and 1st shop is 15 min by car and price almost 400€/night, the water should be complimentary.
Honesty bar (selfservice) - olives or grissini low quality and overpriced..
We are so disappointed about this place and about this attitude. When you can see on the market others who fight for clients and propose proper service versus cost.
We payed almost 1200€ for 3 nights which we consider adequate for certain level of service and attitude. Unfortunately not the owners.
And we were advised to complain to Booking.com, like the Booking.com would be the owner of the property :-)