Finca Serena Mallorca, member of Small Luxury Hotels

Very nice hotel - perhaps not a true five star experience in comparison to luxury hotels in places like Paris or the French Riviera but a comfortable and attractive hotel. The personnel did all seem quite young and thus lacking in true five star hotel service, but the ones we met were uniformly pleasant and trying to please.||The room was quite attractive and spacious, including a nice bathroom. The look was very monochromatic and serene with a feel of understated country elegance - no heavily wrought wood furniture here. Very comfortable.||The breakfast, while not a buffet, was decent. Dinner was also good, though not what one might call super gourmet - fine solid upscale-looking food.||Do take note that the rooms are separate from the reception building, including some that require a decent (though short) climb up/down stairs or a gravel pathway. A bit of a nuisance for a five star hotel experience, particularly for a guest who is of a more advanced age.

We expected luxury. What we got was sewage and two hours in a lobby. Finca Serena was supposed to be the grand finale of our Mallorca trip. Instead, we were greeted by a horrible sewage smell as we walked to our room, which only got worse the closer we got. The stench even followed us inside. We asked for help immediately. While the front desk staff were lovely (thank you Paula and Maria), we spent over two hours being offered rooms that didn’t match what we booked, being told no manager was available, and watching the hotel list more rooms on Expedia that they told us were “sold out.” This is a five-star property with five-star pricing — but the service and response fell far short. No management came to speak with us. Finca Serena may look beautiful, but this experience left a very sour taste at the end of an otherwise perfect vacation. Major letdown.

Poor check in experience… room wasn’t ready (which is totally fine), but wouldn’t bring bags back for us from luggage room. Made us change in luggage room across the hotel with bugs / spiderwebs vs bringing the luggage to change in a proper restroom We’ve also had an issue with the air conditioning (see other reviews). Broke randomly in the middle of the night and they don’t have anyone on site to fix it “will need to speak to manager later” Forgot to book my wife’s spa appointment after discussing live and then they “were fully booked” Run, don’t walk from this place. I’d rather stay at a motel 6 (which is great) Listen to the other real reviews

The views are stunning, the vibe super peaceful, and the service couldn’t have been better, everyone was so kind and welcoming.||Breakfast was full of fresh, high-quality products (very tasty) and dinner at Jacaranda blew us away. The sweet potatoes were amazing, but the meat… hands down the best I’ve had in my life!||It's a perfect escape to be relax and enjoy around nature, beautiful place in Mallorca!

Disappointing Start to What Should Have Been a Perfect Ending We arrived at Finca Serena excited to wrap up our 10-day Mallorca trip at what’s marketed as a top-tier luxury property. Sadly, it’s been the biggest disappointment of our entire trip. On the way to our room, we were hit with a strong sewage smell — not a passing whiff, but a lingering, offensive stench that only got worse the closer we got. It was clearly coming from the area outside our stretch of rooms, and it followed us into ours. We immediately returned to the front desk. A staff member came with us, confirmed the smell was awful, and said they had never noticed it before. We asked for a room change. They told us nothing was available in our category, but offered us an “upgrade” — a loft room with no terrace or garden view (which we had specifically booked), up a steep staircase, and with a much darker interior. Not exactly an upgrade. They offered us a free dinner if we accepted the swap, which frankly felt like a weak attempt to smooth over a bad situation. While we waited for someone to speak with management, we checked Expedia and found other rooms available — including ones with terraces. When we brought this up, the front desk staff seemed surprised. They said they’d speak to management again. Eventually, they returned and said they could offer another room — farther away, down a rocky path, and still without the enclosed private patio we had originally booked. All the while, Expedia continued to show other room options available. We asked again to speak directly to a manager. The response? “Not until tomorrow.” This isn’t a minor hiccup — it’s a major lapse in service, communication, and accountability. At this price point, it’s completely unacceptable. To be clear: this isn’t a knock on the front desk team. Paula and Maria were kind, understanding, and clearly did what they could. But they were limited — either by policy or by management’s lack of engagement. The fault lies squarely with management for their poor problem-solving, lack of transparency, and unwillingness to personally address a legitimate issue. Finca Serena might look the part, but it fell far short of the standards it claims to uphold. We had friends recommend staying at Es Racó d’Artà instead — and now we’re wishing we had.

We came to their restaurant two years ago and absolutely loved it, so we were really looking forward to coming back—this time with our baby. We made a reservation in advance, and nowhere did it say it was adults only. No warning on the website, booking form, or confirmation email. Nothing. We drove a long way to get there, were greeted, seated, and even handed menus. Then, after all that, they came over and told us it was adults only and offered us a table inside. The place was almost empty, and our baby was just sitting quietly. What made it worse was the way it was said—like they were trying to hide the baby, as if her presence was a problem they needed to deal with discreetly. It felt really off and uncomfortable. We felt completely unwelcome and had to leave. Honestly, it was such a disappointing and frustrating experience. If you don’t allow children, just say it clearly before people show up. Wasting people’s time like this is really not okay. Won’t be returning.

Beautiful hotel and the staff is really kind and accommodating. So nice and clean as well. Love it here. Would love to come back. Literally all the staff was 10/10 in helpfulness and kindness. The hotel itself is gorgeous and the landscape is amazing,

!!!!! We had a reservation for dinner this evening, and although there was absolutely no indication — either on your website or in the confirmation email — that the restaurant was adults-only, we were seated and then told 20 minutes later that unfortunately you could not serve us due to this policy. This is completely unacceptable!!!!! Not only was this rule not communicated at any point in the reservation process, but the way the situation was handled — letting us wait and then asking us to leave — ruined our entire evening. We spent time and effort to get there, only to be turned away based on a rule we were never made aware of. To make things worse, as we were about to leave, we were casually offered to “sit somewhere inside,” which frankly felt like an afterthought and did not reflect professionalism or respect. This experience felt discriminatory and disrespectful. I hope you take this feedback seriously, as it reflects very poorly on your establishment. I will also make sure to share this experience publicly to help others avoid a similar situation.