Finca Serena Mallorca

Where to begin? From the moment we arrived, our experience at Finca Serena was absolutely perfect. Every member of staff were just wonderful and balanced professionalism with friendliness easily. Our room was spectacular, with plenty of space and stunning decor. We ate at the restaurant both nights and the food was beautiful. Very clever to change the menu each evening so you can eat there again without struggling to find new menu items. We slept perfectly, ate well, and were sad to leave after 2 nights. We feel like we have found a very special retreat that we already cannot wait to return to. It’s also worth noting we are a married gay couple and at no point were we made to feel other during our stay. This is sadly not always the case so credit again to this hotel. Also: the hotel operate a scheme where through donations they offer job opportunities to people who would otherwise not be working (in this case a fabulous cleaner) which is a beautiful thing to do. To summarise: we LOVE this hotel!

My wife and I had a truly unbelievable stay at Finca Serena. Everyone was so kind and helpful. The property is absolutely stunning with a number of unique aspects. We very much enjoyed lounging by the pool, relaxing at the spa and strolling around the property! My wife had a lovely massage with Veronica. Finca Serena is conveniently located outside Palma but within driving distance from a number of towns. I would recommend this hotel for people who enjoy outdoors, agriculture, and relaxing. Breakfast was included in our room rate and was amazing. Dinner at jacaronda was reasonably priced for the luxury menu (60 pp). 10/10 can't wait to come back.

Incredible experience! |Me and my partner spent a little break over the weekend in Finca Serena. |100% recommendable for anyone looking for exquisite service in the tranquility of Mallorcan countryside. |Check in done by Anais & Lorenza have been smooth and all the reception team lead by Carolina the manager has helped us during the stay to plan the perfect rips & experiences! |Great dinning options and delicious food & local wine! ||Other employees that made our break so remarkable: ||Gustavo, restaurant manager |Cecilia, spa therapist |Paul, Gori & Guillem, bellboys |Christian, Lorenza, Anais, Roberto, Ana, receptionists

The environment, the scenery, nature, buildings and amenities including spa are lovely. I attended a retreat here and enjoyed it but unfortunately there were a lot of things that I was very disappointed by. The staff come across as inexperienced - certainly not trained properly for a 5 star hotel. The service was often poor. During a very cold visit in April, our group frequently complained about being cold in our rooms at night. In fact it was freezing! The heater in more than one of our rooms didn’t work at all. In response to our complaints, the staff suggested we use air conditioning instead which was a poor substitute for proper heating in a ‘luxury’ hotel.. While they provide some blankets and promised to fix the heater on the first evening, by night 4 nothing was fixed and nothing was mentioned. In addition, our retreat was advertised as full board but upon checking out the staff had added extra charges of wine and a mysterious ’donation’ to the bill - not a nice feeling at all. We questioned these extra charges and they were removed from the bill. Advertised as a luxury 5 star hotel, I expected much better service overall

We've been visiting Finca Serena a few times over the years for lunch and as spa guests, and were excited to finally stay a few days at the property.||As the name implies, this is a quiet and serene upscale countryside hotel located around 25 minutes inland from Palma. I'd say it probably caters primarily for the 40+ crowd that wants a quiet and somewhat more "formal" setting.||Firstly on to the positives:||- The staff is very attentive/customer-oriented and friendly. There is always someone nearby to help out guests. Top score in this regard.|- The property is very-well maintained throughout.|- The main building has some well laid out, nicely designed areas to sit and relax, read a book or do a bit of work.|- Pretty much all guest rooms offer a lot of privacy.|- The spa area is very pleasant, with a heated pool, steam room, sauna and a small gym with a few cardio machines and free weights. The massage treatments have on both occasions we were there been exemplary.|- The estate is beautiful, and they have a few walking/running trails for guests to enjoy. Great way to start your morning.||A few points to note though:||- The restaurant typically only offers fixed three-course+ menus and is quite formal (perhaps less so in the summer though with the outdoor area open). We didn't love the food, but in all fairness they had just opened for the 2024 season so perhaps the kitchen is working out a few quirks.|- The deluxe rooms are fairly minimalist and moderate in size. Nicely interior designed and cozy though. We also felt the pillows were not that comfortable which affected sleep quality.||All-in-all a great property and we were definitely happy with the stay.

Love this hotel so much!! As a wedding photographer I see a lot of venues and this is one of my absolute favorites. The minimalist, natural aesthetics of the rooms and the well kept, expansive property are a dream. I'd like to also mention that the sunsets are breathtaking and drench every inch of the finca in magical light.

Faultless. From decor to service; from the beds to the pool to the bikes we borrowed - everything was perfect. Lovely, thoughtful touches made this feel more like a stay in someone’s home rather than a hotel. And the chef served some of the best food we have ever had. Especially the desserts! We will be back.

My partner and I stayed at la finca during a full week, and while our overall feeling remains positive, we both struggle to see how this hotel can claim to be a 5-star. On the positive side, the hotel itself is beautiful, surrounded by nature, nested on top of a small hill, overlooking the valley and the surrounding villages. Our room was also very satisfying, spacious, calm, with a comfortable bed and nice outdoor patio. It’s a very peaceful place, and we appreciated the fact of being far away from the busy and crowded areas of the island. Now, when it comes to the services of the hotel and the overall proficiency of the staff, the picture is the complete opposite. While everyone is very friendly, most of them are clearly not 5-star trained. A few examples would include them never responding to 2 consecutive emails regarding birthday plans, messing up our food orders almost on a daily basis, asking us if this is our first breakfast on our 7th day 😅, or not being interested in collecting our feedback upon checkout (which is why I now feel obliged to share this feedback publicly). On the services side of things, while the hotel supposedly offers room service, they refused to serve us warm dishes at 8:01 pm one evening, justifying that the kitchen closes at 8:00pm and that we were too late, while we were present in the lobby to order at 7:40pm.. While this does sound trivial, this is not a 5-star hotel type of behavior. Similarly with the gym/spa, where the sauna was out of service for 2 consecutive days, there were not enough towels half of the time, and the candle decoration even exploded with glass everywhere on the floor upon our first visit. Lastly, while I write this review from the pool where I’ve been at for more than an hour, just like every other day, no staff is there to be seen, to offer us drinks or small bites, another example of the lack of the luxury service oriented mindset. To conclude, if you’re in search of a true 5 star experience, la finca serena is unfortunately not it.. in spite of its beautiful location.