Finca Serena Mallorca, member of Small Luxury Hotels

Beautiful hotel in the Majorca countryside. The room was nice and bed was very comfortable. Excellent location and setting for unwinding. The included breakfast was truly excellent in quality and taste and with good variety, you have buffet and à la cart options. One of the best I’ve had at a hotel in a long time. Dinner was also excellent with 3 course options for 70 euros/person. Had asked for an iron the front desk said would deliver to room but never did until asked the 2nd time. Shower with good water pressure however really could use more light in there as the only light was low in the ground so essentially showering in darkness. Overall, would definitely come back. Only disappointment was the upgrade from regular garden room to deluxe garden room. The hotel was probably 50% full, was expecting with Chase Edit there would be an upgrade to at least something of a suite. Not sure that Chase Edit would be worth it if booking with cash.

Such a gorgeous resort! We had such a lovely and relaxing time here. I would recommend this hotel over and over. The hotel is close to the airport although it’s a drive from everything so that is the only thing to consider. If you are looking to relax and stay on resort for majority of your trip this would be the perfect spot for you. The breakfast was incredible, the staff was very kind, their pool area is gorgeous as is the entire property. We had a massage and it was very nice. Their restaurant I was great and had a fixed menu for dinner. Extremely romantic spot. Highly recommend!

This stay exceeded our expectations! Amazing rooms, property, pool, amenities, F&B, and team. I loved spending time here, but it does feel isolated from the rest of the island, which we didn't mind for this trip! Even on a Saturday in August, the pool felt so calm and there was always a lounger available. Note on location: If you are looking a relaxing holiday and don't want to leave the property very much, then this is perfect. But, just beware if you are wanting this to be a jumping off place, it's not the most accessible without a car and at least 30-40min drive to the coast.

Let me first start by saying we really enjoyed our time here. As a 30ish younger couple looking for the time to relax, it was great. But was it 5 stars? Absolutely not. I think what frustrates me was that it’s little things that could have made our stay much better. First the staff. They were trying their best but you could tell they were undertrained and understaffed. The pool. Beautiful and quaint. But for a 5 star hotel, there should always be clean towels at the pool. And a place to put dirty towels? They were just laying all over the loungers all the time. And there should always be some sort of water at the pool for you to drink. Having to place a drink order and wait an extended amount of time was slightly irritating. The drinks. Mediocre at best. For the price point I thought it was pricy for what you got. I’d expect a sangria to have more garnish that just a lime? But okay…. Our room. The morning and evening housekeeping was a really nice touch that we didn’t know we needed. Appreciate that. We did have issues with AC. But told the front desk and it was addressed. Otherwise, no major issues there. Beds were super comfy. The spa was really nice. Sauna wasn’t working so that was a bummer. The lady who did my treatment was SO kind. But I have to say the scrub followed by the massage felt kinda stingy because you got “1 hour” and that included the mid point shower and dressing. The food? Impeccable. So so so so good. Can’t say enough good things here. The cart driver who helped us with our luggage, you rock. The property, 10/10. LOVED the trails. Yoga was amazing. Really enjoyed the classes. Finca Serena, let us know if you care to fix there’s other things. Feel free to email me. We would love to someday come back, but for the current price, we just can’t justify it. Feels unfair to be charging 5 star prices for a 4 star resort.

We expected luxury. What we got was sewage and two hours in a lobby.||Finca Serena was supposed to be the grand finale of our Mallorca trip. Instead, we were greeted by a horrible sewage smell as we walked to our room, which only got worse the closer we got. The stench even followed us inside.||We asked for help immediately. While the front desk staff were lovely (thank you Paula and Maria), we spent over two hours being offered rooms that didn’t match what we booked, being told no manager was available, and watching the hotel list more rooms on Expedia that they told us were “sold out.”||This is a five-star property with five-star pricing — but the service and response fell far short. No management came to speak with us. ||Finca Serena may look beautiful, but this experience left a very sour taste at the end of an otherwise perfect vacation. Major letdown.

Poor check in experience… room wasn’t ready (which is totally fine), but wouldn’t bring bags back for us from luggage room. Made us change in luggage room across the hotel with bugs / spiderwebs vs bringing the luggage to change in a proper restroom We’ve also had an issue with the air conditioning (see other reviews). Broke randomly in the middle of the night and they don’t have anyone on site to fix it “will need to speak to manager later” Forgot to book my wife’s spa appointment after discussing live and then they “were fully booked” Run, don’t walk from this place. I’d rather stay at a motel 6 (which is great) Listen to the other real reviews

We came to their restaurant two years ago and absolutely loved it, so we were really looking forward to coming back—this time with our baby. We made a reservation in advance, and nowhere did it say it was adults only. No warning on the website, booking form, or confirmation email. Nothing. We drove a long way to get there, were greeted, seated, and even handed menus. Then, after all that, they came over and told us it was adults only and offered us a table inside. The place was almost empty, and our baby was just sitting quietly. What made it worse was the way it was said—like they were trying to hide the baby, as if her presence was a problem they needed to deal with discreetly. It felt really off and uncomfortable. We felt completely unwelcome and had to leave. Honestly, it was such a disappointing and frustrating experience. If you don’t allow children, just say it clearly before people show up. Wasting people’s time like this is really not okay. Won’t be returning.

Very nice hotel - perhaps not a true five star experience in comparison to luxury hotels in places like Paris or the French Riviera but a comfortable and attractive hotel. The personnel did all seem quite young and thus lacking in true five star hotel service, but the ones we met were uniformly pleasant and trying to please.||The room was quite attractive and spacious, including a nice bathroom. The look was very monochromatic and serene with a feel of understated country elegance - no heavily wrought wood furniture here. Very comfortable.||The breakfast, while not a buffet, was decent. Dinner was also good, though not what one might call super gourmet - fine solid upscale-looking food.||Do take note that the rooms are separate from the reception building, including some that require a decent (though short) climb up/down stairs or a gravel pathway. A bit of a nuisance for a five star hotel experience, particularly for a guest who is of a more advanced age.