Darcy V.
Google
Not good experience for anyone. It was 13 of us for my birthday, and this was not what I expected. First we ordered couple of waters and just that took 15 minutes to arrive. 10 of us ordered “all you can eat” and the other 3 ordered individual plates. Food took 1 hour to arrive for the “all you can eat”, and the 3 individual plates came just after and THEY FORGOT to make my mother’s individual plate. The other individual plate had abit of everything BUT they didn’t add the meat. When we complaint that there was no meat, they apologized said they were not going to charge for it and offered a new one free of charge too. We said don’t worry, and at the end they tried to charge. When we started getting the plates with all types of meats, it was all messy , un comfortable to eat, no space in the tables. The plates had different meats to share for everyone, so one corner of the table had different things to the other side of the table, so we had to rotate the heavy hot plates.
If you get 1h 30min for the all you can eat, and the food takes 1 h to arrive, how does that makes sense?
When we finished those plates, we got asked if we want more, and it took another 45 minutes to come, people were not even hungry anymore. The meat that is meant to be medium rare, is definitely well done. The flavor and quality was a good 7/10, but everything was too cooked.
While we was eating, 2 people ordered 2 cokes, and they took 25 minutes to arrive, seriously, how can that be possible? The restaurant is pretty small so it really doesnt even make sense, even if the restaurant is full. Maybe the staff is not trained properly or the restaurant is under staffed.
The place was extremely hot, i was sweating in my birthday outfit and i had to keep going outside to get fresh air, this needs an urgent solution because it is not normal to be uncomfortable for the whole experience.
Because of all of this and their delays, we was late for our plans after the restaurant, and we spend nearly 4 hours in something that should have taken half the amount of time.
The bill was £703, £78 was the service charge (12.5%). Most people didn’t want to pay, but I had empathy as overall the workers were smiley, but that doesn’t take away the bad service. When we left, I got a phone call saying there is £24 missing. I assumed it was the plate that didn’t have the meat in it and they said they were not going to charge. Then she said no, we wasn’t going to charge for the second one but you had to pay for the first one, I said respectfully those £24 can be taken away from the service charge then.
Very disappointing. I was waiting for my special day, and made everyone believe this was going to be amazing. Everyone is frustrated and are never willing to go back.
I think the restaurant has potential if they fix these issues.