Jeannie T.
Yelp
2.5 stars - I waited a few days to simmer down before writing this. I had mixed feelings trying this place given the other Yelp reviews. This was based solely on this one experience.
Walking in, the atmosphere was nice, spacious tables, clean décor and it didn't look like a typical Irish bar at all. I read reviews noting it was renovated recently; so it is no longer a pub. My family and I were seated within minutes by the hostess - no wait and on a Holiday!
Our waitress was courteous but as the night went on, even her good service was not enough to save this review. We only ordered main courses as we were not too hungry. I had questions about the menu and the waitress was prompt to get the answers from the kitchen as she didn't know. That said, entrees were ordered at 7:20PM and we were set. When we got our drinks, she asked if we wanted a complimentary bread basket, which I replied yes. From here, we did not know it was all going to go downhill.
Here's what happened: complimentary bread basket was brought to us, however, there were only 2 rolls in it and 2.5 breadsticks. There were four people at this table ...why only 2 rolls? This was not a big deal but still worth a mention. Patiently waiting, I noticed two things - the same waitress serviced many of the tables near me and other tables received slow service as well (the kitchen was to blame). Not good.
I did waive over to our waitress and asked for more dinner rolls. By this time it was nearly 8PM. We ordered at 7:20PM (just entrees - where is the food?!) I did NOT complain. We sat patiently waiting and just continued our conversation. At one point, I asked if refills were free, the waitress politely said that no, they are not free. Then a moment of silence passed as I looked at her, she then offered to refill all of our drinks for free given the long wait we endured at this point. She did right by us here.
To be fair, the manager came over to check-in on us several times that evening. I think she was seeing if our patience was wearing thin & to see if we noticed the delay. Her first check-in with us was more of a social visit. Made some small talk and complimented us on our shirts - it was the 4th of July so we all had on flag detailed shirts or red/white/blue color scheme. As more time passed, she came over again, this time to apologize for the long wait and said our food would be out shortly. She complimented us on being patient and how well behaved my children were. I did notice it was taking quite a long time - peered at my watch, it was about 8:15PM. Hunger pangs set in and my kids were starting to fidget, "where's the food?"
I tell you, I held my tongue - even though it was well past an hour since we ordered. Even the section where we were seated, started emptying. All but two tables of diners were left. We were about the last ones by the time the food appeared. By this time, the manager appeared for the third time - apologizing once again, about 8:32PM. Thanked us for being patient yet again; said the entrees were coming in minutes. Here's why I am miffed at this situation - she did nothing. Nothing but empty apologies - didn't offer us drink refills, didn't offer more bread, nothing! She could've done something/anything ... she was the manager! This annoyed me so much so I finally asked, "Exactly what is the delay in our food?" She then commented about the kitchen ticket machine not working right and our orders never made it to the kitchen. OMG...seriously?!! Knowing this and the amount of time that had passed, they could've brought us something (soup/salad/comp an appetizer/offer drinks?! Grr.
8:40PM, food finally arrives! But sadly more disappointing. Hubby ordered the Filet of Sole stuffed with crabmeat (which lacked flavor, needed more seasoning). My son had the Kids' Bangers and Mash...a classic Irish dish. Sausages were great, mashed potatoes were only ok - could've used a little more butter. My daughter ordered the Penne a la vodka, totally over cooked. The penne was too soft. And the worst part, the sauce tasted bland, very watered down. It was just bad! I ordered the butter poached lobster over rice and spinach, that should've been good as per the description but fell flat. Not as buttery/flavorful as I hoped and while nicely plated and a good portion size, it was only ok. So ... even starving - the food didn't taste any better.
I cannot recommend this place at all. And after this experience, I will NOT return.