Dallas M
Google
My family and I tried this restaurant on 22 Dec 2023 during our initial visit to the brand new Durango Resort and Casino. When we walked in the restaurant, I noticed that every table was occupied, which I was happy to see because it typically means the restaurant is good. But I was also annoyed because we were starving and wanted to find a place that we could eat at immediately. We ended up placing our name on the waiting list and just walked around the casino floor to see every little detail of this property. After about a 20-25 min wait, we finally got called and were escorted to our table.
The first thing I noticed was how loud the restaurant was. It's like that one concept of sitting in a quiet place and all it takes is just one person to speak louder than another; then another person from a different group will try to talk and they'll speak even louder than the first one, and so on...eventually, everyone will find themselves basically raising their voices to almost yelling, to have a simple conversation. That's what it felt like and I immediately thought that this restaurant wouldn't be an ideal place to take someone on a date night. Definitely not 100% the restaurant's fault for the high decibel atmosphere, though, it doesn't help that it's on the smaller side and that the windows open so you can hear people walk by and the casino from your table. This restaurant seems like a place for a group of friends just wanting to have some drinks and something "lighter" to eat. And speaking of the food...
We ordered the Little Gem Salad, House Made Focaccia, Crab Toast, Ricotta Gnocchi, Pappardelle, Rigatoni, and Tagliolini. Out of all those entrées, my favorite items were the Rigatoni, Salad, and Focaccia. Whereas, the items I wouldn't order again were the Crab Toast and Pappardelle. As far as the Crab Toast goes, I think I was expecting more of a crab cake type of flavor and texture. And for the Pappardelle, I felt that adding something on the lines of shrimp, would've taken that dish to another level. But hey, I'm not an executive chef by any means...just a simple customer who likes trying different foods and restaurants.
The price-to-quantity/quality ratio was extremely reasonable. I know that people may complain about the food quantity, but if you really dissect the dish with it's ingredients, coupled with the time to prepare it, plus inflation/economy, I think the quantity and value is perfect. Now, if you were to ask the 23 year old me, a long-long time ago, then I would've complained about it based on my inadequate knowledge, experience, and because I only focused on quantity. Needless to say, I felt that the portion size is perfect for the amount you pay.
The customer service was phenomenal; from the hostesses, all the way to our server (not 100% sure but I think her name was Nicole based on what was written on the receipt). I unequivocally feel that this restaurant excels, and will continue to excel in the customer service arena. Based on the menu size and proximity from my residence, I probably won't return to this restaurant anytime soon; however, if I happen to be on property and in the mood for some Italian, then I'll probably stop in again. If you haven't been to this restaurant before, you definitely need to go try it - definitely recommend.