Amber S.
Yelp
My husband took me out for lunch, and we decided to try out Fire Rock burgers. When we talked to the hostess, I let her know I have celiac, basically a gluten allergy. She said no problem, we have gluten free buns, we can tell them about your allergy, you're good.
We were seated, and then it took 15 mins for someone to take our drink orders. It wasn't too busy either, but we got our drinks, and then the waitress took our food order. I let her know about my allergy, she said she would note the gluten allergy on my order. Then she left.
45 mins later, my husband and I realize all 3 tables that came in AFTER us have their food. And our waitress has been avoiding us. I'm wondering, is it my special order taking so long. Then our waitress comes over and tells us that our order was never put in, but they'd be discounting our meal for the inconvenience. I was starting to get a little annoyed now.
So another 15 mins later, our food comes out. And as the waitress sets my burger down, she asks if I knew it had tortilla chips on it. I said yes, but I didn't know if they were safe or not, that's what I figured noting a gluten allergy was for, the chef would know if they were safe or not. So she leaves to double check, then comes back and tells me that they are not gluten free. And asks me what I'd like to do. Do I want to take it off my order or reorder something new?
Now I'm really annoyed. It took over an hour to get a burger, that I can't eat. Why did they note gluten allergy if they weren't planning on making my food safe? Why did she bring it out and then warn me it might not be safe to eat? Why didn't she double check before bringing it to me? I told her just take it off the bill, I didn't want to reorder and possibly wait another hour. She said I could eat the little side salad that I got with it. My husband said his burger wasn't the best, he said it was not worth the horrible service.
Even better, nobody actually apologized for any of this horrible dining experience, not for the order being put in late, or for serving me a burger I can't eat. So I spent 1.5 hours here and had to go get food after we left. The worst experience I've had in a long time. The pineapple drink I had was delicious, so at least the bartenders are good. But I will never come back here.