Firehouse Subs

I love firehouse more than any other sandwich places in town. It's a hot day. They were busy but you got to watch how you treat your employees or talk to people, especially with customers watching. I'm chalking it up too busy and hot but will say something just to make sure it's addressed. The guy ringing people up was absolutely amazing. You dealt with it. Amazing!.

We honestly like the place but the service here is extremely slow. There was no one else in front of us when we ordered and it took them 25 min to make our two sandwiches. They prioritize online ordering and not in store service.

I come come whenever I'm having a bad day maybe every other week. The staff is very nice they always talk to me. They even know what sandwich I'm going to order before I even order. It's always clean when ever I come in.

We got to Traverse City later in the day to check into Great Wolf lodge, and their food options were closed we went across the street to this Firehouse 30 minutes before closing and Chris and helpers got us 6 amazing subs so quickly!!

The sandwich tastes great! I was surprised that it was so small for $8. It was only about 3-4 inches

They have a nice selection of subs and they always taste good. The turkey bacon ranch is my go-to. The counter service is usually fast but getting your sub will take a while if you're there at the busiest of times - they usually don't have a lot of people working.

I've been in here only a couple of times but every time I have was a good experience and it smells really good in there too. Makes me even more hungry even more so than I already was lol. I'd have to say that this is an upgraded version of Subway in a lot of ways but primarily what they make is different to begin with but even similar subs that they make are upgraded better variations. Along with that they offer other things beyond just subs but I am all for this place and they of course support firefighters so that makes them even cooler and gives me more reason to support this place.

The brisket and cheddar is the HANDS DOWN BEAT SUB IN TRAVERSE CITY. this was my first time at firehouse and I am not a big sub fan .... But this sub is amazing. And we will be back !!!!

food - amazing, everything is always fresh and delicious service - always quick and very nice and helpful ambiance - it's a nice place for being so small, and it's always clean

Stale bread... I'm so bummed. I used to love firehouse subs but this is my third try.. three difference locations and they all were serving bread that needed to be tossed out. The service was good.. but ..I think I'm out

Food is amazing, service not so much. Service super unenthusiastic and I did not get one hello when I walked in the door.

First visit to a firehouse sub. I should have guessed something was going to be difficult when the local website wouldn't work. Three people were working all very friendly. But it took about 30 minutes for them to make my order of two small subs. Not sure that is normal? The to go order rack was empty and there were 5 people in front of me. I would consider subs a faster food even those you heat up. Maybe I'm missing something. Also if you know something is going to take longer than expected have a sign or tell customers then they can choose to leave and try again. The subs themselves are smaller than I thought they were going to be especially for the price point. However I do like the options for the sizes. The bun was great and the sandwich was delicious. That is why this gets four stars.

Ordered the Italian minus lettuce. All I got was bread, meat, tomato, mayo and a ton of oil. By the time I got home it was just a pile of wet bread.

Food was okay. I had the 8" Italian sub. Good not great. I think there's too many amazing sandwiches in the area to go back here (folgarellis for example).

Very fresh ingredients and nice presentation. Lots of meat and veggies. Not the cheapest but good quality for the price.

20 minutes to get subd with only 1 person in front of me. Everyone doing everything except making sandwiches. It's sad because I really like Firehouse, I won't be back to this location

Im a big sub fan and I love Jimmy Johns and my father and I were exited to go test this place out when it first opened. I don't remember much but I do remember that the sandwiches were not very good. They heat the Sandwiches so the sandwiches taste weird and hot. I did not like my food and neither did my dad

Super good meatball sub I love the pickle bucket there. it was faster then I thought it was going to be. Ok

Well this is my newest favourite food. The subs were absolutely amazing!! I had the turkey bacon so did my daughter and my husband had the brisket sub. The food was better than Subway, Quiznos and Mr Sub combined! This was the first time going to this place and it will not be the last. I wish we had one closer to our home. The people that were working were fantastic! They greeted us as soon as we walked in and even though we took our time ordering( because we had never been there before) there were so patient and accommodating. The decor was awesome and I loved the facts about firefighters around the store. Great job!!! Absolutely loved the experience!!!! Thank you!

The sub I ordered was wonderful! My mom got me my first sub from firehouse and I was hooked. I ordered a large steak and cheese which was huge I know next time to get half of that. It was packed with meat! Wish there was a little more mayo I ordered extra which I completely understand my extra and a normal persons extra is totally different. I took my sub home witch is about a 10 minute drive and it was still warm. I also told my friend about how wonderful it is and sent a picture of how big of a sub it was and for $12.00 and that was rounding up for first responders! Anyways the guys were extremely friendly and helpful even though they just got in a huge order right before I ordered (it was over the phone with multiple subs added on) I was impressed with how they handled themselves (I'm an ex subway manager I seen lots of people break under that kind of pressure) these guys did Wonderful! I will be back!!!

Was in town for the day and decided to give firehouse a try. My go to is DiBella's but I didn't have time to look if there was one in Traverse City so firehouse it was. That being said I am comparing firehouse to dibellas for this review. We ordered the Large Cheesesteak and Large Hero. First off size...DiBelas are certainly filed with more meat, cheese and veggies compared to FireHouse. Second, flavor...I prefer cold subs so Firehouse being grilled was something new. The taste and flavor wasn't bad however on the hero the sweet ham sort of dominated everything and was a bit off putting. Not bad however it just sort of dominated the flavor over the other meats in the sandwich.y wife's cheese steak was good she stated...not freshly grilled like dibellas or other chains like penn station, Jersey Mike's, big johns, etc but still good. Third was price...$12.99 for a sub with a little bit of lunch meat in it and a few veggies seemed a bit steep to me. I'm not normally one to complain or bring up price but out the door with rounding up for donation we came in at $29 for 2 large subs. Ouch....

Great food and service! Easy online ordering options too!

Tastes good, but sometimes take a while and is a bit expensive. Overall worth it in my opinion.

All I can say is this place is awesome best subs we've ever had!! Made to perfection! Call ahead and have it ready when you get there. These are now my favorite subs and the rest of the family too, made to perfection! Call ahead and have it ready when you get there. These are now the fam fav! Yum

This was our first visit. Maybe we came on a off day... but the caption "oversized portions of premium meat" HAHA no way. I had the hook and ladder and it was good, definitely did not have an oversized portion. I thought they were a little pricy given the size and minimal substance of the sub. Mine looked nothing like the photos posted above and I feel generous by giving 3 stars.

These are the best subs, freshly made, half or whole sub. They are the best, you won't be disappointed. And the Decour is all fire house! The kids will love it. Now I'm hungry after writing this, Firehouse Subs here we come!!

I've never had before and with an appointment on that side of town we decided to try it. We were not disappointed. The cheddar brisket was a favorite, the gluten free spicy cajun chicken was a big thumbs up for my gluten free coworker. I enjoyed an Italian chicken salad. My only complaint would be I asked for a few things to be left off my salad and they were left on...

There was four of us and we each had different subs. They were perfect! I cannot wait to return again to get another sub! We ate in, and appreciated the kindness of the staff. The four of us hadn't visited in a long time, so we were there longer than expected. One of the staff came to check to make sure we were okay and if we needed anything! It's nice to be met with staff that is smiling and all very helpful! I see that there is catering, and that may come in handy in the future.

Never been to another firehouse subs so I have nothing to compare it to, but this one is very good, great service with a smile and the subs are great, a very nice change of pace from subway. Have missed Quiznos ever since they left and firehouse fills the void, steak sub and the engineer are my favorites.

Service was great. Staff was wonderful. Fun, smart, efficient. Absolute pleasure. Left with a smile.

We were so excited to have Firehouse Subs in TC, and for the first couple of months the service and food were fantastic. Over the past few months, however, the service and lack of order accuracy have worsened to the point where we're not sure we'll return. There are different employees on shift when we visit than at the beginning when the location opened and they don't have the same attention to detail nor provide the same level of customer service. We love the pickle spears yet we don't receive them with our orders at least 50% of the time, and our orders submitted through the app apparently aren't arriving at the store lately but we don't find that out until we're there to pick up the orders. Then we have to redo the order, wait for the order to be made and monitor our card's activity to make sure we aren't double billed. The only reason we continue to eat Firehouse Subs is the quality of the food, yet we're starting to seriously consider not returning. We hope to see a permanent positive turnaround soon.