Firenze Number Nine

The hotel has a great location, helpful staff, good breakfast, and a complete gym. Unfortunately, our experience was marred by a serious issue. We rented a car and used a garage recommended by the hotel, which charged higher rates claiming it would ensure our car could legally access the restricted traffic zone (ZTL) where the hotel is located. We only used the car to leave and return from the highway, yet we received three fines at the same place and time on different days. When we asked the hotel to help us clarify this with the authorities, both the hotel and the garage refused to assist, placing all the blame on us. Very disappointing for a 5-star hotel that should provide full support to guests—especially for services it recommends. Be careful if you plan to rent a car here.

Our stay was a celebration in so many ways and Hotel Number Nine was simply spectacular. Their rooms are beautiful, with high ceilings, some with frescoes others very modern and tasteful, the art is eclectic and kwerky. I loved it all. Louisa at reception and her team are gracious, helpful and gave us great restaurant recommendations. Vittoria in the breakfast room was sweet, efficient and has her team well trained and under control even when the room is full of demanding guests. The location of the hotel is just around the corner of the Duomo…and a stone’s throw from the Mercato Centrale, fantastic! |For sure we will be back.

This hotel is in a great location. Just a few blacks from the city center. Came here to do a site inspection to vet for my agency's luxury portfolio. I had the opportunity to meet with the owners, who are an amazing couple. They are young and innovative, and full of life, which shows in this establishment. I have clients headed to Florence and this will be the go-to hotel. From the live music, which is refreshing and the great cuisine and the relaxing, unassuming spa, this is for sure a place you cannot miss when visiting Florence. The last surprise this hotel offers is a combined yachting experience. I am excited to return.

Everything about this hotel was spectacular. The breakfast had a great assortment of options but my favorite part were the fresh baked croissants brought to the table each morning. Hotel staff was completely accommodating in everything we needed or asked for. They helped make dinner reservations and also booked us a golf cart tour of the city. It was rainy in the city and they had umbrellas for use at our disposal. They left chocolate Easter eggs in the room for my kids which was such a nice touch. The thing that really wowed me was upon departure we had a very early train and they had us very nice boxes breakfasts to go.

We stayed in a suite which was an excellent size for 3/4 people. King size bed in one room and sofa bed in another with two bathrooms and balcony. |Ideal location for exploring Florence, everything within walking distance. Short walk from the train station. |Breakfast was okay, not a huge choice but cooked to order. |We had a lovely stay and staff were helpful.

**note: the manager, Andrea, replied to my google review with additional snide comments and lies to cover up this situation. I will not reply to each of his silly remarks or waste any more of my time. Below is my original & honest review of my experience at this hotel.* I would never recommend this hotel. Do not trust this hotel. Manager & staff need **serious** help in customer service training. not a five star hotel in any capacity for management, service, style, or quality. It’s a 3 star at best, only due to location, proximity to the duomo, & breakfast. Would never stay here again. We left after one night & checked into the Helvetia & Bristol. Serious issue; I left an item accidentally at the reception desk during check in at night around 10pm. The staff did not help us bring in our bags from the taxi, which caused this error. The night staff didn’t even get up from the desk until after we brought everything inside. In the morning, I asked the manager, Andrea, to check the front of hotel security cameras to check who may have taken the item…& conveniently, he says “front security camera is not working” but somehow he seems to believe I never brought in the item. Conflicting information if you cannot confirm the security footage?? He says I can contact the Firenze police to view any camera footage. .. The hotel front cameras should always be working for security & safety reasons. there are surveillance cameras in all the guest room hallways so..Strange how they suddenly do not work when a guest forgets something at reception desk at the front of hotel. Additional complaints: - the safety lock box in room did not work appropriately, even after a hotel employee showed us how using the code: 1234. The only code that worked, after repeated tries was: 1234 — LOL, seems secure. We had to carry all our valuables around the city when we left the hotel. Annoying. - missing large bath body towels in room - we booked as titanium members of iprefer hotels & received zero benefits…not even a welcome drink or late check out (which was rudely denied for even asking), even though there were plenty of rooms available (we checked the next day). & yes, we booked through capital one (“third party”) but confirmed our member ID etc. with the hotel. — we’ve stayed at many five star resorts and they have always accommodated. True FIVE STAR service. The manager said to email the hotel about my missing/stolen item. I sent an email & never even received an acknowledgement of receipt. Grazie for nothing!

We had a wonderful stay in Hotel Number 9 in Florence. It was the last night of our family trip around Tuscany and Lazio, and by far the best accommodation of our trip. I was traveling with my two sons (9 and 6) and they absolutely loved the hotel also.||The location, building and facilities are wonderful, but what really makes the difference is the wonderful and welcoming staff. ||Francesca greeted us on arrival, sat us down with welcome drinks and talked the children through all the highlights of Florence, and got them really excited about the trip. We were brought on a tour of the hotel facilities and up to our room where there was a very generous welcome gift. The location was perfect, close to the market, old town and train station. It meant we got lots done, despite only being there for 24 hours.||We got some great restaurant recommendations from Francesca, which were perfect for our two fussy eaters. All the staff were great and took the time to make sure our children had everything they could want. They loved playing pool in the billiards room.||The only downside is that we didn't stay longer, to make use of the hotel facilities. Next time!

I don’t often write reviews but this hotel warrants one! We arrived in the hotel lobby at around midnight with our two daughters. We had no booking, but rather had walked from our previous accommodations after finding cockroaches and looking for somewhere else to stay. We were actually on our way to another hotel but stumbled upon this one and noticed it was open, looked lovely and had someone at the front desk. We entered and explained our situation. This could have been an opportunity for them to take advantage of us - but instead the gentleman at the front desk did everything to help us the best he could. He found us a suite to fit our entire family. He showed us two rooms to choose from. He left a note for the front desk manager for the next day to see about a better rate for our second night. Everything from check-in to check out was incredible. The next morning we were greeted by name. The rooms were fabulous, clean, well appointed and had every detail taken care of. The beds were comfortable. Bathroom amenities were lovely (Diptyque products). Turn down service. Everything! We thoroughly enjoyed our stay and the hotel’s attention to detail was incredible. Most importantly was the service we received. I would recommend this hotel (and stay here again!)

The service is excellent. The attention to detail is awesome. We had a wonderful night at the club, membership required. The next morning, we had a great breakfast. We appreciate a simple American breakfast, eggs, a protein, and a starch. The gave us a choice of breads and pastries along with a variety of spreads.

Fantastic experience! This hotel is quaint, clean and excellent customer service. Your hotel stay also includes use of the gym/ hamam! Rooms are spacious and the amenities soaps are on the high end side. Complimentary nespresso and water in the room. Would highly recommend this hotel and the location is great walkable to everything.

From check in to check out, everything was great! They have a private car park and managed to swiftly get all our giant bags unloaded, car moved and checked in easily all with a welcome glass of Prosecco - Saheed was amazing and showed us all the amenities. Wish we had booked more time in Florence to take advantage of the Spa which included a Hammam and a cold plunge.

If you're in Florence, STAY HERE!!! I've been traveling all over Europe, staying in many hotels, and this one is by FAR my absolute favorite! 5 stars. Beautiful, spacious rooms with luxury bathrooms, nice big beds with soft pillows and comforters, nice TV, excellent service, PLUS the first mini bar is free of charge!

I can't begin to share how amazing our stay was at Firenze No. 9. We had a reservation for one week in a deluxe room before moving on to Venice for week two of our vacation. Unfortunately the historic acqua alta flood prevented us from going to Venice but the hotel was able to accommodate us for another week. Thank you! First of all, the location is perfect. And quiet. Less than 5 minutes walking to the Duomo, Mercado Centrale, Medici Chapel. The rooms are fresh, clean and modern with large bathrooms and walk-in showers. There was plenty of room for all of our stuff which included two large suitcases and backpacks. The bed was very comfortable and not the typical European king with "two twins pushed together". This was a true king bed with a great mattress. Another HUGE benefit in the room was the ability to control the heat and A/C. And it worked perfectly! We prefer a cold room and unlike many other hotels in Italy, the A/C is not turned off in October at this hotel. Plenty of fresh white towels and toiletries, slippers and flip flops with robes for the spa. Oversized full length mirror as well. The room met every standard and there was nothing I needed to ask for. This is rare. The staff are WONDERFUL - each and every one of them (I apologize for not remembering all of their names). They always greet you warmly upon arrival or departure. They also provide umbrellas when needed. We especially appreciated Giovanni who was so very helpful finding us tables at some well respected restaurants! Andrea was a friendly and creative bartender. Grazie mille to all of the staff for the wonderful service! We will return!

This is the most amazing hotel in all of Florence. It is marvelous and updated and clean and perfect!!! I wish we spent more time here. Hotel Number Nine was our favorite part of the entire trip!

Not a luxury hotel. Rude, scam artists as staff. If you come across this 5 star hotel, run as fast as you can away. It is the farthest thing from a luxury hotel. The staff are the most inconsiderate and rude people I've ever come across in the hotel industry, clearly trying to just get every last dollar from you that they can. The conditions of this hotel are FAR from 5 star luxury. DO NOT BOOK - SCAM!!! Booked this hotel for a few nights and ended up needing to leave after 1 night due to a medical emergency of a family member. When communicated that we would be checking out, Michael at reception said that a refund shouldn't be a problem, he just needed manager sign off and that the manager wouldn't be available until after we left. We checked out in our state of panic assuming that we would be given the refund. We sent an email reiterating our situation and asked them to confirm the refund. They were short and rude in their reply basically saying tough luck. What kind of scam is this. They appear like considerate individuals to your face but actually are operating completely differently behind the scenes. When trying to escalate the situation to a manager it basically landed on deaf ears. For a hotel that claims to be luxury five stars, we experienced far from that. You would think especially in a customers time of need they would be there to support. To add - the conditions and amenities of this hotel are far FAR from luxury. I would rate this hotel not even one star. We booked the Luxury Triple Room that states is 480sq ft. That is not what we were given and the pictures did not depict the actual room. We walked into a loft style apartment where the bed was up a narrow steep flight of stairs. We were told "you are young, this should be fine for you". My 6 foot four husband barely could fit inside the bedroom with the sloping ceilings. All the amenities that are boasted about on the site are actually at a charge each day. Save your $$$$$ and go book at one of the other beautiful boutique actual five star hotels in Florence. Utter disappointment. Completely appalled.

Great, quaint hotel in an ideal location that is only a 10 minute walk from the train station and less than a 4 minute walk to the Duomo. Lobby is exquisitely appointed, breakfast buffet is excellent, and they have an adjoining full service gym. I stayed only one night and had a basic room but it suited my purpose, especially with all the described amenities and location. Staff went out of their way to be helpful.

Stunning hotel in a perfect location. Expensive and elegant but worth the investment. The staff is great, very friendly and helpful. Breakfast and the bar were very nice. We loved the accommodations . Rooms were beautiful and well appointed. Large bathroom and walk in closet in room 301. The bed was really comfortable. I was upgraded to a junior suite which made our stay even better. Overall service was spectacular. Great Staff!!!

This hotel was amazing. Firstly, the staff were extremely friendly and helpful with whatever we needed. A special shout out to the hotel bartender Andre' (not sure if I am spelling that correct)..he truly is a brilliant individual. He is a craftsman and takes pride in his job as a mixologist. He created all kinds of beverages while we were there and each one was delicious. The location was within perfect walking distance to everything, including the train station. he hotel beds are extremely comfortable and our room had a double vanity sink. Aside from staff, the most helpful touch was the free cell phone in each hotel room. The device has Google maps and the internet to help get around the city. We were able to call a restaurant and make reservations from the phone and it was great. The hotel also has free access to the fitness gym and spa which is attached. I would highly recommend this hotel if you are traveling to Florence.

We've stayed here twice, once last May and now. This trip we rented two rooms. The staff is fantastic, the rooms are clean and wonderfully modern. The spa is a treat, highly recommend a massage. Great location makes it ease to get around Florence. Only downside is an odd smell that floats into our room but that's Florence. It's also across the street from a magical restaurant. They do offer breakfast and while it's great for those with no allergy or diet restrictions it's hard for me to find food as nothing has a label let alone ingredient list.

This hotel is in a fantastic location. 10 minute walk from the train station, right next to the San laurenzo (?) church and street market, and 5 minute walk to other main squares. Great perks such a wine upon arrival and for the first time that I've ever experienced, free mini bar in the room. We received a free upgrade to an executive suite so we were really happy about that. Now for the not so good stuff, the hotel is expensive, but most likely because of the location and hotels in Europe are just expensive in general. I had read reviews that this hotel was newly remodeled, but I guess the workmanship was not very good. You can see in the pictures I posted that there were cracks in the sink, scuffs on the walls, etc. I felt like the concierge was not very good because I inquired about a Japanese restaurant around the corner and he had no idea it was there! Also, I had asked them to look for a wine tasting tour for us and they never got back to us. We ended up just finding one ourselves. All in all, would I stay here again? Probably not, but I would not deter others from trying it out.

Wow loved our stay here. Would do it again here next time we are in town. They know how to make you feel special and take care of you. Thank you Nine!

Overall great hotel, and is in a great location! They always greet you with a smile as soon as you walk in. The breakfast buffet is from 7:30-10:30 if I am not mistaken, and they ask you to be there before 10:00am. The room was always clean. And they were always willing to help with restaurant reservations and so on. The only complaint I have is the in-room minibar. They told us it was free and unlimited, but they never seemed to restock it. We would always have to call and order more of what we were missing. Besides that, it was a lovely stay and I would definitely go back :)

This was an awesome spot to stay in Florence. I was exhausted from traveling and treated myself to An excellent room service meal, glass of wine, and one of the best massages in their beautiful spa. It was the perfect way to start my journey through Tuscany. The staff were courteous, helpful, and very kind. For the price, this exceeded my expectations!

There's a lot to like about Firenze Number Nine: A location that can't be beat, midway between Santa Maria Novella and the Duomo; A friendly and helpful staff; An excellent concierge, and in our case, a large well appointed room, terrific shower, and free mini-bar pre-stocked with everything we could need during our 5 night stay. But for the price we paid for our room, and it was expensive, I expect more from this hotel. First of all, the hotel's common areas are cramped. Now I wouldn't expect a hotel in central Florence to have enormous amounts of space, but there is no place on the ground floor where one can easily maneuver a bag and the entire lobby area smells constantly of the spa next door (...or maybe the sauna and pool downstairs). You know that watery, chlorine-like odor. Though we paid for an executive room, and were willing accept that we wouldn't have any sort of view, we didn't expect the number of guests who choose to smoke on the deck area just outside of our room, and smoke they did...continuously...at all hours of the day and night. Moreover, many guests used the chairs placed on the deck by the hotel to dry laundry that they'd probably washed in their room's sink. This gave our little corner of the hotel the atmosphere of a typical Florentine apartment building. Here's a thought people: You're staying in an upscale hotel. Spring for the laundry service. Finally, although breakfast was very nice, included in our rate, and had a wide variety of fresh fruit, cereals, pastries, and other delicious things, the same couldn't be said of Le Muse, the hotel's restaurant. Although the restaurant was in a "soft open" mode, the menu couldn't have been more dull, and when I order carpaccio, I expect some form of raw meat, not thinly sliced turkey (maybe it was chicken) cold cuts. On top of that, Muse's bartender is incompetent. Would might have been a delicious rosemary-flavored drink turned into a dangerous mess when he choose to use a dried out sprig of rosemary that immediately shed all of it's needles into my drink. All in all, we had a wonderful time in Florence, and I don't regret our stay at Firenze Number Nine, but this hotel needs to up it's game. They have a lot of competition in the boutique hotel space.

Man, our stay here was simply awesome. We were coming out of a horrible AirBnb situation and we were desperate to find a place at the last minute (the place reeked of cigarettes and we had to leave early), and we called Firenze Number 9. I think the woman's name was Angela that we worked with, and she was just so accommodating and friendly. I think she definitely heard the panic in my voice when we were trying to find a new place. She got us into a room and allowed us to check in early (the room was available); she pointed us in the direction of a good breakfast (which was just across from the hotel!); AND she scored us an upgrade free of charge. The hotel comes with a spa, which was a super awesome perk and it really helped us relax and unwind after the experience we'd been through and just after long days of walking around Florence! We did the hotel apertivo thing, where we were the only two there, but the staff was super friendly and pointed us in the direction of a good restaurant for dinner. Anyway, they could have taken total advantage of my desperation and tried to charge us an insane amount of money. While it was pricey, it was not unreasonable. We will absolutely 100% stay here again, which is a thing I seldom say when leaving Airbnbs or other hotels. We are so grateful to the amazing staff here and all they did to go above and beyond in helping us. Oh, and they leave chocolates on your pillow every morning!!! :)

Big thank you for friendly, courteous helpful staff. Amazing stay in the middle of Firenza. I will always recommend this place. Especially Beatrice!

Incredible service, very nice rooms, loved our stay at the hotel we will be back next year.

We stayed here for a few days before travelling down to Rome for a cruise. This hotel is awesome!! It's in a great location (near the Duomo), easy walk to just about anywhere in Florence. We were given a free room upgrade, the check in process was easy and comfortable (Simon was awesome) they had wonderful Prosecco in the lobby as well as snacks. It's a little on the expensive side, but it's a wonderful place to stay. The breakfast was very tasty too!!

This place is absolutely fantastic!! My husband and I visited during our honeymoon and we could not have been happier with this hotel. To begin with, the staff was kind enough to upgrade us to a two story suite that was absolutely amazing! The suite was huge with heated flooring, two flat screens, two bathrooms, and a fully stocked mini fridge that was given free of charge. The service is beyond excellent and the staff could not have been more generous. The overall hotel is very clean and is located in an EXCELLENT LOCATION. We were able to walk everywhere, which was a major bonus. The breakfast and fresh juices in the lobby were also fantastic. This is a very hip and modern hotel and I must say - we will never look for a different hotel when staying in Florence. Believe us, we are picky and this place is up to par. Thank you again Firenze Number Nine!!! You are the best!!

What a great experience. The staff are super helpful and patient with we Americans. We had our family of four in adjoining rooms with a sitting room. Was very roomy and clean. They stock your mini bar for you as complimentary for your stay. We worked out at the fitness center which was connected but not owned by hotel. Full facility with everything you need. Walking distance from train and all the great places in this ancient city. One thing that needs work is wifi, very slow. All in all though thumbs up!

We were a family group of nine in 3 great rooms over Christmas for about a week long stay. We highly recommend it. We loved it here. One of the owners spent a half hour with us and she is so dedicated to providing a casual yet very sophisticated experience. The food and service was amazing. Great living room and dining room for a drink and complimentary food every night. Sebastiano, Lorella and Yanni went out of their way to be kind and helpful as did all others here. The rooms are beautifully done with all hardwood floors and newly remodeled. Location is center of town so we were able to walk to all of our planned visits. Only constructive criticism was the room service is not always available when they are busy and the coffee is not so good. Locals told us that we are to never get coffee in hotels and they are right. Good news is the barista bar is 50 feet away with amazing coffee everyday. Amazing experience and we would give a 6 star if we has a choice.