Sash M.
Yelp
I recently celebrated a birthday dinner at this restaurant. I had prior experiences with the customer service not being the best in the past, however I decided to give them another chance. However, I regret celebrating my birthday at First Republic.
1. When I arrived with my friends, despite having reservations our table was not ready. We had to wait approximately 30 minutes for our table to be setup due to a prior group of people celebrating birthdays. We were advised to sit in the VIP room to which we opted to stand at the bar due to the VIP area being dark and cold.
2. As we were waiting the be seated, we noticed the waitresses literally moving tables from patrons who were still utilizing them and had not had a chance to get their belongings and leave the restaurant (this is bad customer service.
3. When we were finally sat down at our table, we were close to the entrance door which patrons and staff constantly left open throughout the night that resulted in us being cold.
4. One of the waitresses that served us (dressed in a Jean jacket and had her hair styled in a bun) gave us an attitude throughout the whole night. There were times in which she forgot to bring out items we requested and had an attitude each time we reminded her. When she did bring our food out, she inappropriately touched one of my friends to get their attention while she brought food to our table.
5. To add insult to injury, one of my friends discovered gum on her chair that got stuck to her coat. When she went to our waitress to tell her about this, the waitress responded by blaming my friend and said to my friend: "Well you saw me initially clean the tables before you sat down."
6. After we ate and received our checks, we asked a young gentleman (I think he was one of the managers) to take our group's picture. While we did this, the same waitress yelled at us to move our belongings and to hurry up to leave because they have other patrons who were coming in to the restaurant. By that time our table was visibly annoyed and upset. She had the audacity to rush us when we had to wait 30 minutes to sit at the table. It also was not appropriate to speak to us in that manner considering that we are customers and also we supported the restaurant and their business during that night.
7. When we did move from the table, we complained about the poor quality service that we received to the same young gentleman who took our picture. He was nice and tried to diffuse and rectify the situation by offering for us to sit in the VIP area again and also offered a free drink for my birthday. That free drink never arrived and we ended up leaving shortly after due to the VIP room not having any lights. Before leaving, there was a woman who asked us if we wanted bottle service, however we refused to spend any additional money with how we were treated. If anything, we should've been given free drinks due to our experience.
Overall, this restaurant needs to do better with training their employees/staff with using friendly communication skills because they have lacked in this area for years. Also, please note that they don't take online reservations. Reservations are required to be made on the phone which is inconvenient because you don't know whether or not they will remember your reservation in their system.
Furthermore, they do not seem to do anything to acknowledge birthdays. Other Haitian establishments I've been to at least bring a dessert or put on a music when a patron is celebrating their birthday.
All in all, this was a disappointing place to celebrate my birthday. Wouldn't recommend celebrating events here.