Luke T.
Yelp
Updated review, from 1 to 4 stars.
My experience was a lot better this time. The wait times are still long, but, you can manage that by getting in line, thru their app. We did this for Mother's Day, and we arrived on time to check in, and was seated in 15 minutes.
The service and hospitality is much better, and it starts at the door. A person was outside, taking down names, and managing the turnover. It was great to see that the management has taken real steps to handle the flow of the customers. Finally, no more standing around and being ignored. This guy upfront, will take down your name and get you in line for a table. So much better.
The host and the servers are also happier. Its real busy, but there are visibly more people working, and I think it goes a long way to ensuring good service and attentiveness to customer. Our server was GREAT. I did not get her name, but she was cheerful, always smiling, helpful, warm, and welcoming. I was concerned that we would get an overworked, and unhappy worker, but she was anything but. She had a smile on the entire time. Glad to see happy employees.
The food, was good. I had THE WORKS omelet, and it was huge. The tri-fecta with waffles, and eggs was kinda meh. Felt like that needed some fresh berries or fruit or yogurt in there. It was a boring plate. The Hacienda Hash was also very good. Bloody Mary, and Bacon was OK. The drink was too peppery.
Great to see that changes were made at this restaurant, and I wish them well. I will be returning, and I hope to get that same server again. She did a great job.