Char M.
Yelp
My friends and I started going to First Watch about 4 months ago. I liked their breakfast menu, and we've always had a good experience.
Every month, our ladies luncheon group have a rotation of restaurants we each choose for our monthly gathering. I chose First Watch in Royal Oak, because I thought it was a nice place to eat out, but this day proved wrong.
I got my usual breakfast. Pancakes/no butter, turkey sausage, and hashbrowns with cheddar and onions.
The pancakes had butter on them, but mistakes happen, and the young lady took them back.
The potatoes came first. They were old, with a tiny bit of dried up onions. I took them back to the manager who was also working the kitchen area.
The pancakes came back with better hashbrowns, but they were the same pancakes, with the butter removed {probably with napkins of a towel. I knew because the middle was still saturated from the butter. Before I took them back to the kitchen area, I flipped them over, only to find chocolate smeared over the plate under the cakes.
Back to the kitchen I took them to complain, only for the manager to say it was something off of the griddle. I wiped some of it up with my finger to show that it was definitely chocolate. The had my pancakes on a dirty plate and lied to keep from making more cakes.
I asked to speak to a manager, not knowing that was the manager herself lying to me.
I have a heart condition which prevent me from ingesting caffeine in any form, and could have had a bad reaction for their neglegence.
Oh, the cold sausage went back as well, only to be given back to me still cold.
She, the manager, came when I ask to see one, and gave me a $20 gift card, which I used to pay for that meal.
The real problem was, it was close to closing time and I had the audacity not to accept old dried up food and pay for it.
In a nutshell, I will never darken the doorstep of that establishment again, although the ladies I was with received their food without issues. I only gave it 2 stars because of my previous experience.
At the top of this review, there is a generated title stating, "Could've Been Better", but I say, the only thing that would have been worse is, HAD I EATEN THAT CHOCOLATE FROM THAT DIRTY PLATE UNKNOWINGLY, I COULD HAVE ENDED UP IN THE HOSPITAL!
TERRIBLE SERVICE