Tomi J.
Yelp
usually one of our favorite places always looking forward to a visit when home from living across state. I'm highly disappointed this evening!
Absolutely the worst food and service we received. the manager (the gentleman) on duty this evening just made everything worse. We waited around 40 minutes to even place our order.
1. alligator app came out with hair in it (didn't take it off the bill)
2. asked for eel sauce for my sushi, never brought it.
3. all 3 orders of ribs came out dry. (server never came back to check on us)
4. asked for ketchup, brought an empty bottle.
5. the menu states 18% gratuity added to parties (the counted a baby ) but proceeded to add 20% on the bill instead of the 18%
Our server brought our $308 bill took it back, then added additional charges and brought it to us with no explanation at all.
I walked to the front to speak with a manager ( the gentlemen) on duty this evening, and he proceeded to say he already spoke to my husband and completely disregarded everything I said and didn't care at all. instead was shoving nuts in his mouth. He was beyond rude. He came over to the table and took the bill asking where the ribs and things went that we complained about but everything had been cleared. He stormed away taking 15 20 minutes to come back with the bill and went off about paying for things, etc. We were being circled by security for no reason, no causing a scene or anything. It was ridiculous. No apology, no nothing.
I am going to also write corporate and ownership about this absolutely horrible meal and service we had.
The only nice thing was Paula a younger lady hopefully a manager who apologized and told us the steps to take to make sure the right people know.