Donovan E
Google
I’ve been a Google Local Guide for some time, and I rarely leave one-star reviews — but in this case, it’s well deserved.
I have a shellfish allergy and specifically ordered the Chicken and Andouille Jambalaya, which, according to the menu, does not contain shrimp. When my order finally arrived, I took a few bites and realized there was no chicken — only shrimp and sausage.
I immediately brought this to our server’s attention. We then spoke with the manager, Derrick, who explained that shrimp is always included with the chicken jambalaya. (Not true ). He then stated that most of their dishes are cross-contaminated with shellfish. He initially said he would remove the entree from the bill, and the restaurant did provide a corrected version of the dish with chicken / andouille sausage with a watery red sauce. I did not eat this dish as well. Menu picture and actual pic attached.
However, despite acknowledging the cross-contamination risk and the initial error, the manager refused to remove the dish from the bill and added an 18% gratuity for poor service . Derrick was laughing at the situation. He was unprofessional, immature, slick and unnecessarily rude during the entire interaction. He should not be a manager anywhere. I should have spoken with the owner of the restaurant not Derrick.
For those with food allergies or expecting professional service, I would not recommend this establishment.