Monique S.
Yelp
Upon my arrival at Fishbones, with 9 seniors, the manager, Leroy, began immediately telling me about the 20% gratuity and single bill. I was disappointed that he didn't, at least, say good morning or hello. Rude!!!
I still asked Leroy if he would give us separate bills since, clearly, we were the ONLY people in the whole restaurant (for at least an hour). He said No and that that was the policy and walked away. Rude!!!
After asking for a printout of the bill, I calculated each senior's bill and handed them a paper with their amount due. After eating a delicious lunch.....the food was on point, Danielle, the waitress, came over and gathered up all the papers ( with amounts due), cash, and cards from each senior.
A few minutes later, Danielle motioned me over to the cash register to tell me that the total amount of money was short by $30. I asked her if she got everyone's money due and she said yes. She began telling me that she didn't have time for this and that it was my fault that it was short. I told her that I figured out everyone's bill correctly and that it wasn't my fault. She was frustrated and short with me. She told me to take the money and figure it out because she really didn't have time, with a huge attitude.
Danielle came over a few minutes later and began yelling. She was saying that it was my fault and that I didn't handle my job while assisting the seniors. She was loud and obnoxious! I told her to give me time to think. It was clearly her fault that she didn't collect the senior's card for payment. She just went overboard with her reaction to the situation.....very unprofessional and disrespectful!!!!
I decided to return all the seniors' funds back to them and start over. After returning all the papers and funds back to the seniors, we figured out that Danielle had not collected all the seniors' payments. She skipped one senior....so it was her fault. I was busy figuring out the bill for everyone while Danielle was supposed to be collecting their money. I was in the middle of writing out papers and handing them out while she went around to collect the amounts due....like waitresses are supposed to do.
She never apologized or admitted her fault in the situation. The seniors would've had a nice afternoon lunch if it weren't for her drama. She needs to find a different profession away for dealing with customers because she didn't demonstrate customer service AT ALL!!! I will never eat at the Southfield Fishbones again!!! From the manager to the waitress, customer service was not present. So sorry that the seniors had to experience the whole ordeal when it was unnecessary. So sad....especially since the food was delicious. I'll make sure that everyone I know will choose another restaurant to spend their money.