The Princess K.
Yelp
The other day, we found a menu at our front door for Fishtown Pizza so we decided to try it for delivery last night. We called and ordered from them directly as we have had the WORST experience with Grub Hub, time after time. When I called and placed the order, the girl repeated it to me but it was pretty clear thru the call that she was either doing something else or talking to someone else while she was taking my order. It was really no biggie until we got our order.
The order did arrive on time but when we took it upstairs and opened up the bag, I noticed that the mushroom cheesesteak that I ordered was actually a chicken cheesesteak. Normally, I wouldn't have minded nor would have called back but I was realllyyyyyy having a craving for a cheesesteak.
I immediately closed up the container and called. The woman who took my call, verified that it was put into the system as a mushroom chicken cheesesteak and asked me to please hold onto it and she would send the correct sandwich out. About 25 minutes later, the correct sandwich showed up. I handed the driver the incorrect sandwich and he told me to keep it and handed me back $1 (I guess for the difference in price or the mess up) I tried to give it back to him but he wouldn't accept.
Now to the food ... the mozzarella fries with added bacon were really good and they did give you a decent amount to share. My boyfriend's cheesesteak hoagie was enjoyable for him and when I got my cheesesteak, it was pretty good, too. It wasn't very greasy, had a significant amount of meat, and the bread was very fresh. I wouldn't give it a 5 star for overall taste a quality, more like a 4, however, I am giving a 5 star rating for the customer service.
I also have to say, I ate half of the incorrect sandwich for breakfast today (chicken cheesesteak) and it was good. It was made with real chicken chunks, not that shredded crap, again, a decent amount of protein and very fresh bread.