Five Guys

I had a really pleasant experience at this restaurant. 😊 One of the first things I noticed was how clean everything was, both inside and outside of the place. It’s always nice to see a restaurant that clearly takes pride in keeping their space neat and well maintained. The staff were also very professional and polite. They treated customers with respect and were quick to help with anything needed, which made the visit even more comfortable. 👍 The service felt organized and efficient, and you could tell the team knew what they were doing. When my entrée arrived, it was served hot, cooked just the way it should be, and it came out pretty quickly too. 🍽️ Everything about the experience felt smooth and well managed. Overall, great service, clean surroundings, and well-prepared food made this a place I’d gladly visit again! 😋

I will not return to this location. I walked in and was not greeted. I then stood at the pick up area because I ordered my food online. I was not acknowledged for 5-10 minutes even though I made eye contact with almost every employee visible. Two of them went on break and still didn’t offer assistance. When I spoke up then they waned to act like I was being unreasonable. Also I don’t understand why you confirm the last name when I told you the first name and you only have one order not picked up for the first name but that is more a nitpick situation. Not impressed! The food was good and hot though.

One of the best burgers here in America

Staff great, food not and overpriced ordered two bacon cheeseburger and 1 large fry the bag busted due to over saturated oil from fries both cheeseburger were dry and hardly any condiments on them when I ask for everything on it.

It’s 3:42pm and they are closed. Allowed to order online but NO ONE IS THERE for me to pick up! This is the very last time giving this location a shot. Ridge Town it is!

Very delicious hamburger with free beanut available on site. You can customize your burger the way you like. They provide generous amount of french fries when you order large amount enough for 3. The staff were very nice and tolerable. You can pay cash or credit. Very recommended

Very clean restaurant inside and out! Help was professional and polite. Entree’ was hot, prepared correctly and quickly!

Best French Fries cooked in peanut oil, like being at the fair!! The Double Cheeseburger is AMAZING!! The Chocolate shake with BACON !!!!

Classic Five Guys. Good food, more expensive than most fast food places, fries are always amazing and the milk shakes are super good. When we are in the mood for a hamburger, this is our first choice over downtown burger joints. Area can be a little scary at times, and this is probably why we don't go as often as we like. Food is always on point and our orders are always quickly done.

Five guys is my favorite place to treat when I'm in the mood to splurge. I know it's not the most budget friendly place but it's worth every penny. My food was great, no complaints. The store was clean and not busy at all on a Friday afternoon. I was in and out and my food was nice and fresh

My annual stop at Five Guys in Cleveland is the perfect way to kick off a long work week--especially when it's all in support of a cause as awesome as VeloSano's Bike to Cure event! A juicy burger, crispy fries, and all the fixings? It's the ultimate comfort food to fuel up before diving into the week ahead. The best part? Knowing that every bite is supporting cancer research and helping riders pedal for a cure. Delicious, satisfying, and for a great cause--what's not to love?

Food was good. Service was friendly. I don't usually eat here, but it's great for lunch!

Placed a big order for delivery. They didn't deliver and so I had to go pick up the order. When I step up to the counter I was ignored. I call for and employee to hand me my order which looked bagged and ready. Then thr guy in charge of the fries comes out, takes all the fries that were ready and serves them to customers with orders which were placed after mine. My order number was 38 and others' were 40, 41 , 42. After that he places new fries to cook and i had to wait tor them to finish cooking. Fry guy didn't seem to care.

Don't go here. Ordered online, got there 20minutes then still waited over 40 minutes for my food. It smelt like complete weed in there and all the workers looked high as can be. They were on their phones, had AirPods in, kept leaving the kitchen. Never going here again.

Although it's been a while since I've ate here the service was great and the food was even better. I got a bacon double cheeseburger with mayo, barbecue sauce and some chipotle sauce and some extras. Burger and fries were spectacular. The sit in was nice and there wasn't much noise tbh it was perfect a eat in peace experience.

Whoever owns this store you have my complete sympathy. I just left here a few minutes ago and the crew working this evening has cured me of any fast food cravings. Didn't feel like cooking and I had a taste for something savory so I decided that fries would fill the bill. I made the mistake of going to Five Guys at Cedar Center. The first clue was a request for a tip before I could even pay for my order. When ever I see this on the point of sale app I know that the owner is expecting me to help cover the cost of his payroll. That's not my job. If you give good service I tip but first I want the service. So I didn't add the tip as requested by the app and that is probably why the cashier didn't pass the ticket to the cook and I waited twenty minutes to find out my order was never put it. All while I waited for my order I watched the cook play with another crew member, laughing and joking and never realizing that every time you talk your mouth gives out sputum and spittle. Maybe nobody ever told him to be quiet and do your job. Seems to be a trend at fast food take out places. Thanks for the reality check. It is clear to me that underpaid workers don't give a damn about service and since I come from an age where service was a source of pride, this will never work out. Good luck to the owner but just a heads up, these "workers" are going to take you under.

Five guys burgers are delicious. I get mine all the way with jalapeños and in a lettuce wrap so I can eat it without guilt! Their fries are okay but not my favorite of fast casual places.

Five Guy's can actually set the standard for a cheese burger and fries. I like a cheese burger every once in awhile...I choose Five Guy's! It's alway's fresh. I can do without the hard, white part of the lettuce, but other than that it's quite tasty! The fries are absolutely spectacular!!! If I can get away with this last comment...it taste almost homemade, but better!

Apparently this is the East Coast version of the famous California In-N-Out Burger. Let me tell you... doesn't even come close to In-N-Out!!! I had such high expectations for this place.... First of all, a Little Bacon Cheeseburger & Cajun Style Fries came out to over $9. Deal breaker #1. Yes, it did have bacon on it, grilled onions, mushrooms, cheese, and the whole shebang... but obviously the SPECIAL SAUCE was missing. Deal breaker #2. Deal breaker #3, it just did not match the freshness and wholesome goodness of In-N-Out. Maybe I'm a west coast hater, but still... def was not a miracle burger or anything.

Figured I'd give this place another shot. Got a cheeseburger this time, all black toppings minus mushrooms. Just not worth the price. It's not a bad burger but I can easily get the same quality for quite a bit less elsewhere. Seriously, to feed a family of 4 costs $50-60. At those prices I expect much higher quality, as in brioche bun, grass fed local beef, yada yada yada... Layout is not the best either, but most places get that screwed up.

Advertised to close at 10, showed up at 9, told they close at 8. Change your times on Yelp and Google. Pissed me off. Great burger franchise.

I was leading a field trip of 65 teenage students today and, with advance notice and numbers of burgers, fries, etc.. all my students were served within 25 minutes! Everyone worked hard and the restaurant was clean and accommodating. Training manager Ryan was helpful in providing suggestions for getting us in and out quickly, like having condiments ready on the side. Thank you for your good work, crew!

Love this particular location...exceot for thats sundays i always get busy signal....you can never get through.So i ordered from parma location have not recieved food yet but tge gentleman on phone was so nice and apologetic even offering to get through to that location... so i gave it 4stars because it has always beendelucious and no complaints...lets hope Parma location just as good.

We just came back from Five guys and we always liked Five guys till today! we ordered 2 regular 2 Patties burger. there were not many people around eating therefore when we had the burgers, burgers were squeezed in its package first of and when we open the wrap the butgers were as tiny as it could be. we were shocked but were so hungry and thought with covid as everything has changed, we thought they resized their burgers and ate them but discussed with my husband how bad it was! they were not only tiny, the meat was crumbly. I myself always take one bread out, this time I had to eat both cause it was mini one. the grilled onions and mushrooms we ordered didn't even taste In it. before we left i needed to wash my hands and at the time more people came in and I noticed other peoples burgers were just like always. so they didn't resize the burgers. And I thought they mixed the orders and tried to find out what happened with our order. all they said was sorry. it was very disappointing and I would take a photo of it if I could figure it out right away. i just can't believe how thy still served that tiny squeezed burgers to us!! we are not going back for sure! we are not upset because they were tiny squeezed weird looking burgers but it wasn't tasty at all! i am clueless why and how and what happened and they still served us thos. we were returning customers since we also live walk away distance from Five Guys. I am not going back there also the way the manager handled it. i still can't believe what we just ate there!!!

This post might be a little surprising because I do enjoy five guys ! My two star review has to do with the price . In the steelyard location,service is fast and friendly which is a pleasant surprise compared to the other steelyard services . I went for lunch about two weeks ago and spent 15$ for a double , small fires and a drink . That is 15$!!!!!! If you go to any restaurant in the Tremont or Ohio city area , there are only a few restaurants that have their best burgers priced over 15$ . Few days later I went to a local restaurant , had a bacon cheese burger , with local organic meat and everything made from scratch !!!!!!! For 12.50 $ ! The quality difference was huge. Five guys is good, but not 15$ a meal good .

"I hope you leave enough room for my fist because I'm going to ram it into your stomach and break your god-damn spine!" I always keep this quote from Arnold in the back of my mind if I eat fast food. Dont fill up, eat just enough. Burgers here are pretty tasty. Had one here after a 3 day bender of boxed wine and pumpernickle loaf. Anything greasy would of tasted good at that stage I guess. Heard the fries are good and the soda comes in 7,000 flavors if thats your thing. Only time I drink soda at all is if there's vodka in it. Thing I dig most about this place is that its off in the cut and the parking lot makes a great place to meet up with your dealer. You may have an occasional Tremont yupster stoll by but they are too self absorbed to pay any mind that your buyin rocks from your dude Rahlo.

Great burgers and amazing fries! I took my grandparents for dinner the other day and we were all very satisfied with our burgers. The amount of fries they give you is astounding (such generous portions). The service was good and the place was clean. It was a great place to take my 80+ year old grandparents as it wasn't too loud and had a nice atmosphere (for technically being a fast food place.)

Typical low-quality Steelyard fare. We got a large fry, a little cheeseburger, and a regular cheeseburger. Apparently Steelyard has cajun fries, because they were mixed in with our regular fries, which were clearly old and not made fresh as I would expect from Five Guys, which is expensive in terms of fast-casual food. My burger was made up of not an actual burger patty, but burned pieces of ground beef. I called the manager and he said, "Do you want to come and get another order?" No apology. Sure, let me come out in the freezing cold and get another order. No thanks. I should've known, as everything in Steelyard is a huge let down. I won't be going back.

This is close to my work, always fast, hot and delicious. These are the kind of burgers that taunts one's dreams and then has to use a knife and fork in real life because it is too big to bite into. I like the cheeseburger with an extra patty, extra cheese and lots of toppings. The fries are fresh, hot, sinfully-flavored and plentiful. Yes, I understand that they are just potato wedges fried in oil and salted, but to help put things in perspective kettle chips are the potato slice version of these fries and taste amazing, too, as does anything deep fried. I guess if one wants to eat fast food (arguably healthy/unhealthy), then you want to go all out and feel like you have really had a comforting meal that even the mere thought afterward inspires one to salivate like Pavlov's dog. Well, this is that kind of food. The best news is that one can be in and out quickly with the precious meal. In fact with the wonderful local construction on Harvard, etc., you will likely spend more time in traffic driving back to work than you will waiting for your food. Thankfully, the burger stays hot until one gets back to work and fries can be eaten carefully while driving. Grab extra napkins just in case. I need to mention that you can get bacon shakes here, too?! Who would have thought of that? I have tried a chocolate shake with bacon and it was pretty good, but not my thing in general.

Love love love!! Five guys hits the right stop after a night out or if you are in the mood for a juicy burger that is made and not frozen and reheated. The standard burger is two patties and than you add your toppings. I usually get the little burger which is one patty. You can get a medium fry and split with two people. The portions are huge!! The service is quick and great! I recommend five guys for a tasty meal when you are not on a diet. Best part they have complimentatry peanuts to munch on while you wait for your meal to be completed.

I really like the quality and value of Five Guys Burgers. i was surprised to see a location open in Steelyard. This location is up to the high standards set by other locations I have visited. Friendly service, quality products. I was able to preorder using the Five Guys iPhone app and picked up my order. One warning, the fries are HUGE! A standard order will easily feed two. My kids love the soda dispensers, which are programmed to dispense many different flavors and types of soda. They also have a similar ice tea dispenser. New location, clean, and great service. Worth a visit.

This place kills me. Wait, check that, this place kills my waistline. How can I say no to a LITTLE bacon cheeseburger? That thing is anything BUT little. It's still huge. And little french fries? Yeah, those easily serve 3-4 people as a side item. I swear I don't eat fast food but yet I eat at Five Guys. I secretly wish they would add grilled chicken to their menu like the Smashburger chain has. That way my guilt level can come down a little bit for frequenting this place as much as I do.

Five Guys is the place to go they got the best burgers pretty good fries really cool pop machine that has like 500 flavors of soft drinks never had a bad burger from this place and the people that work there a are awesome

I had lunch here today with some coworkers and we all enjoyed our meals. We all had burgers and fries which were very tasty. I had a chocolate shake that I loved! The Cajun fries were excellent and they sure fill the bag full of them. The location is nice, the seating plentiful and the employees were friendly and well informed. My only complaint is the cost. $14 for one person is a lot!

Whoa...Cheeseburger heaven!! Fresh cut steak fries to die for. Tastes just like a homemade burger. The regular is a double, the works really are the works, soda fountain that offers any soda you desire (coke products), and if that wasnt enough...all you can crack shelled peanuts while you wait for your food!! Its an old fashioned joint for the new generation!!

What is there to say? The burgers are consistent, the staff is friendly. I do feel like I can only come here once a month though (or if I'm really really hungover). If someone tried to tell me the amount of calories in a double cheese burger with fries I would probably cover my ears and run.

One of the best places in Steelyard Commons; staff is always friendly, attentive, and willing to help. After a day of Holiday shopping in Steelyard (Target, Marshalls, Bath & Body Works, Petco, and Home Depot) I was ready for a quick bite to eat. Went to another burger joint across the street and was ignored, and left after about 10 minutes, still hungry. I drove across the street to Five Guys and was greeted with a smile and a short wait time. I enjoyed the little bacon cheeseburger, cajun fries and the variety of Coca-Cola that they offer in their hi-tech dispenser. I was back on the road in no time, no longer hungry or irritable. Great job Five Guys!

awesome food! the service was pretty fast and the workers seem nice. not located in the best place but is clean and safe.