Five Guys

Imagine my surprise today when I ordered two cheeseburgers with mayo, ketchup, mustard and grilled onions, and I get home to eat them only to discover one of the cheeseburgers is missing the beef patty. The cheeseburger, or lack thereof, in question was conveniently placed at the bottom of the paper bag as well. It was a mayo, ketchup, mustard and grilled onion mess. I called them twice to complain and each time the phone goes to voicemail, which cannot receive a message because it's full. I essentially paid $24.56 for one cheeseburger. So much for customer service, especially when the place wasn't even busy.

Jose was very kind and welcoming. Both Elmer and Kimberly cooked our food to perfection!

Meh. For nearly 20$ for a burger and fries it’s pretty average. This used to be a good value place but the food isn’t commensurate with the prices any longer.

Five guys burgers and fries taste very awesome. Despite how expensive they are, they still go well.

Dear Diary - What isn't there to like about five guys? It's juicy, lots of toppings to choose from and fairly quick from order to your tummy. Everything is made to order and fresh. Their milkshakes are pretty good. And the fries...the small size could feed a family of 3-4. I enjoy how generous they are packing in fries in a paper bag! This place is always my go-to place for a great burger

When I walked in and saw all Hispanic workers I knew food and service where gonna be great

It was my first and most likely my last visit to Five Guys. I asked for no salt on my fries, I got salt. My wife ordered a BLT, the bacon was burnt to a crisp it was so overcooked, have a look at the photo.

Five Guys always delivers quality cheeseburgers and fries.

A typical Give Guys location. An appropriate destination when you want a burger. The seating area was relatively clean and the burger was as expected. The staff was efficient.

So I have mixed feelings about this place because my burger was deliciously fresh but the price for two burgers and one small fries was insane! I guess I considered five guys a fast food establishment so I'm thinking like $20. No, I spent damn near $40 on two bacon cheeseburgers, and one fry. I've always heard the jokes about five guys being expensive but I guess I didn't pay it any mind and learned this day lol Anyways, they have free peanuts and the place was clean and you all know I love being able to see people cook my food so that was a plus. I went in the afternoon so there were a lot of teenage kids hanging out but the staff was friendly. & the parking lot in the front is awful lol. Other than that this place is a nice quick bite to eat and it's fresh. They have lots of condiments and toppings for you to add some razzle dazzle to your burger. Sorry for the awful picture I was hungry. Lol.

We popped in here one Saturday afternoon. The burgers, fries and peanuts were fresh and delicious. The tables and ladies room were surprisingly clean. The staff was friendly and professional. I wish they had napkin dispensers on the tables or where the soda lids are for easy grabbing when you need an extra one like in the PA locations. For whatever reason, they seem to limit the number of napkins when they hand out the order when complete. Overall, a decent experience and we will be back.

When you are craving a burger, you really want a delicious burger...and Five Guys gives you just that! True confessions, I scarfed down my burger and then, remembered that I hadn't taken a picture! Oh, the shame....head held low. But, the burger was perfectly cooked and they have a variety of toppings to choose from; I had lettuce, tomatoes, pickles, sautéed mushrooms, cheese, mayonnaise and ketchup. Now, that is how to make your burger supreme. The fries were delicious! About half of them disappeared on the way home from Five Guys. They remind me of boardwalk fries. The fries were yummy, crisp, and hot! The customer service was great. They took my order and it was served (to go) in about 5 minutes and piping hot. I couldn't see the burger, because it was covered with so many fries. So, I asked the counter person and they showed me the burger at the bottom. Too many fries, now that is a problem I can live with. So, great food and excellent service...when you are in the mood for a burger, head over to Five Guys.

The food was good. The service was great. This time we came in the tables and the floor were clean this time we dinning in to eat. But I felt like they need a better straws to drink the milkshake. It's harder to drink from the paper straws. They need a better straws to drink the shakes

A staple in the community, I mean who doesn't enjoy 5 Guys. I had a regular burger with everything on it. It was delicious. I've never had a shake from 5 Guys. Today I decided to indulge. I got a strawberry shake. Best decision ever. This location was clean and the staff was friendly and quick. I'll be back.

We ordered burgers from here and the beef patty were extremly juicy!! We place an order online for pickup in another location but when we called this location and explained what happened they were welling to help and fix the problem within minutes. I believe this Great place for breakfast, lunch, dinner. ( of they were allow seatimg) I only wish if they have an option to add an egg to the burger .. Customer service is average but they seem really friendly and welcoming best part they will acomadate if you got specific need. The restaurant was really clean and they seem to clean and wipe often as i was eating for my order. The waiting time is really short "huge bonus" fried are cooked to perfection, the burger is cheezy warm and extremely delicious.. One of the best burgers on rockville area..

Five Guys burgers typically are double burgers. So, you need to be aware of this. If you want a single, then you need to make sure that you tell them that you want a single patty. The burgers have a sesame seed bun, They are fresh and never frozen. The only things that I can say is that I wish that their patty was a little bit bigger. I guess that this is the reason that they are thin is because they normally sell a double patty burger. We orders a small French fry. They had plenty of fries for what you pay for. The only thing is I would have like them more crispy. They are a bit soggy and the bag had grease from them seeping through the bag. When I bit into my burger, there was something hard in it. I took it out of my mouth and it was the core of the onion. I have no clue why the employees would keep or serve the core of the onion to anyone. I will post a picture.

Have had delivery & carry out but never ate in. Delivered food is usually hot. If you cannot eat sesame seeds you will need eat your burger topless, use lettuce for a bun, or transfer your burger to another bun at home because there are zero no sesame seed bun options the last I checked. I don't care for the taste of the fries at all. The shakes are excellent, the hot dogs too. I wish the cheese was not processed. Overall, spouse loves the food while I'm more lukewarm. We've tried the food about 20 times since it opened mostly burgers & fries. It's a good place for filling up the gut when you are famished but a bit heavy in the tummy. Much better than many other fast food burger places though. No pink slime burgers here!

I ordered a little hamburger and it was super thin - thinner than McDonalds or Wendy's - and had no flavor. Milkshake was fine. Won't return to this location. Other 5 Guys are better.

I love Five Guys. This location was very disappointing. They got my order wrong, receipt was correct but they had the wrong items on the burger. The Cajun fries were barely seasoned.

Just went to here and got a little cheeseburger with 1/4 of my patty missing. I really like their burgers on occasion, but it's not worth the money for this.

Its always good when i can have a cheat day! I have been craving the cheese burgers here for a while and decided to get some. They seem quite busy for a rainy day. Wait time was 7 to 10 minutes. They have ample space to sit and wait on food. Food: bacon cheeseburger with unlimited toppings!!! It was so delicious! Fries: i wish it was crispy...im not a big fan of soft fries but they do give a lot of it. They also have free peanuts for customers which i love! It is very clean inside and everyone working there seemed really nice! Parking can be bit tiring because of all the other restaurants but you can always park in the bigger lots and walk. It is located in the shopping center. Outside dining is available on warmer days. I would recommend this place to anyone.

Had a nice lunch here a couple weeks back while shopping on Black Friday. Shop wasn't crowded well, because people were too because shopping. She ordered a regular sized burger, I got a small, and then we got a French Fry to share which was massive. All and all not a bad meal for $20.

(4) ~ very good overall food & service. MENU: ** Double Stuf Oreo(Creme & Cookie) Milkshake w. Malt & Whipped Cream = (4.75) Great! Just wish they had one of those Wide Straws;) ** Little Cheeseburger(w. Tomato, Grilled Onions & Mustard) = (4) very good. Note: A "Little" is one patty, and a Regular has two;) ** Little Cajun Fries(w. Malt Vinegar) = (4) very good, but needed more cajun seasoning...Note: "Little" here would be considered Medium elsewhere with the overage of fries they give you in the bag;)lol * Cheese Dog(w. Mustard & Grilled Onions) = (3.75) Good, but needed more char...

Five guys is the burger hug you didn't know you needed. Well priced and fresh, it simply won't disappoint I always have the little bacon cheese burger and I'm set for the rest of the day. They're so satisfying. And the fries - oh wow, I love how they give you tons of them!

A young female started to make my milkshake wearing the same gloves that she had just handled cash with. It's a no go for me!

i haven't been to any five guys for well-over 3 years because of the pandemic. this visit was mid-afternoon on an august sunday, we were shopping at the nearby pike and rose stores, so we ordered in at the rockville pike five guys outpost. it was not very busy, only a little wait for the order to come up, the bathroom was very clean, the box of peanuts pretty full, and the coca-cola freestyle machine is always a surprise. we have long been of the mind that there is no reason to order fries with every burger because five guys always give you a ton, and today was no different. practically a bag full! i usually order a little burger because i enjoy grilled mushrooms and onions and cheese and bacon, and you're going to bank at least 2000 calories if you eat that. the tables outside were clean and totally empty so we set up outside. but my burger showed up without mushrooms or onions and that was a big disappointment. i didn't go back to correct the error, for the sole reason that they don't charge for toppings, but i should have. other than that, everything was as tasty as always, including the cherry coke; and there were plenty of fries to reheat later for an evening snack. three stars strictly for the omission of onions and mushrooms.

Great fries burgers ok. Just way over priced. I think they should lower prices, have a combo deal and offer sliders.

My beef ('scuse the pun) about "5 Guys" has to do with the way they serve their meals. We're supposedly paying for premium burgers, right? If that is the case, can't this place provide trays or paper plates for those dining in? I can understand stuffing the order into a bag if it's takeout, but not for dining in. Shoot! Even McDonald's offers a tray and their whole meal costs less than 1 burger at this joint. I ordered a burger wrapped in lettuce instead of a bun. That doesn't work well wrapped in tinfoil because I want to cut into it instead of eating it like a burger. They couldn't even apply the ketchup and mayo either. they put it in plastic tubs for me to apply. If I wanted self-serve, I might as well have just made it at home or something. What's more, the table and floor were filthy. Don't go here folks. If you want a really good burger, go instead to Elevation Burger. The service, setting and burgers are WAY better. PS: I took photos but am not sure where to post them here.

Home style burgers. 5 Guys make good burgers, and they make a lot of them. So do not go too hard on them when things goes little off tracks. They sometime need to deal with customers here that if I was behind the counter I would simply tell them to go eat someplace else. Burgers were good. fries also. But I rate them 5 stars for the way the manger dealt with one crazy customer. He didnt brunch him away, or was rude to him, just listened and replaced the burger with a new one. And it all happened right in front of me. I have 2 thoughts: Either they know the client, or they try to really stay on the best side of customers service. Either way I was impressed.

Welcome to Five Guys Home? No, it's Five Guys Can they take your order? 4 stars for this location since they're never busy when we fancy their cow patties. Oh if only shakes were included in the FG menu. Burger, fries, and shake equal comforting trifecta with nostalgia. A timeless meal. Of course this is the better half's wish (I'll be a walking parade - I know, tmi). The LBB is my usual habit with Cajun fries drowning in fragrant vinegar. Raw jalapeño and raw onion toppings are defaults. Not much more to add since most are familiar with FG. Done.

Great place for a burger and fries. No frills here. Fresh roasted peanuts to shell and munch on while you wait for your order. Standard refreshments in that ubiquitous soft drink/tea dispenser machine....mmmmm love that high fructose corn syrup!!!

I frequent this location about once a week. I have never been disappointed. My husband however, received an "Everything" after ordering a burger, bacon, cheese and bun. My husband does not eat anything green. Pdro (manager) not only made good on order, but continues to apologize every time I walk in. For service, atmosphere , great staff, and great eats, dis be da place!

I had wanted to try Five Guys so I stopped in for the first time today. I can say I'm less than impressed. Way overpriced to start off but I'm willing to pay for quality, so I went ahead and ordered. The burger was mediocre at best and the fries were soggy by the time we got them home. Don't think I'll be going back. I want my burgers juicy and my fries crisp. The flavor was okay but just wasn't what I was expecting.

It has been a while since I have had Five Guys and I have to imagine my experience was not what I remember it to be. The burger was good, but it no longer would be one of my preferred burger places after the one today. It was a bit too greasy. Also, while the fries were hot, fresh, salted nicely, about half of my small order of fries were "crumbs", no bigger than the last two joints of my pinky finger. Even for a woman I think I have fairly small hands. Maybe I just got unlucky. All in all, maybe my expectations were too high. I probably will be back since overall the place seemed clean and the staff were friendly.

After 5 months of driving by this place I had to come in and just get it over with. The numerous nights of yearning for a good burger, like the ones I miss in Cali (In n Out). I ordered the little hamburger with onions, lettuce, mushrooms and mayo with an order of Cajun fries. Nothing special about the taste of the patty. Didn't taste fresh, I was actually expecting a gamey, meatier taste. It was rather wet for a patty. Do they use water yo steam the patty on the grill? Could've been charred a little more I guess. The mushrooms were put on the bottom of the patty and turned my bread soggy. Should've been put between the lettuce and patty on top. The fries were really good I enjoyed it with the Cajun seasoning. Now I can proudly say I tried Five Guys and it's just not for me.

It's five guys... great burgers.. enough said (minus one star for a little pricey), but still solid burgers... Plenty of parking in the front and they take credit cards.

I love five guys; I always get the bacon cheeseburger which is delicious- they aren't shy about their bacon like *cough* McDonalds *cough*. Their fries are also classically awesome. I've had their milkshakes a couple times which are good but not the best. The only reason I won't give them five stars is because they're are so expensive. Their prices have gone waaaay up which is disappointing. Overall though, great food

I work in Rockville- in fact, since 2001, and the only reason I remember that is because I started working in this area just three weeks before 9/11 so its likely to stay with me. I've always loved this area...there's so many choices of what/where to eat/drink and back then, happy hours were just about every Friday so having this many choices in a single area was outstanding. Count this place as one of the reasons why this area is STILL one of the best around to cruise for some noshables; no matter what you have a taste for, chances are you'll find somewhere around that'll have it. Not much else to say- this IS one of the cleanest ones I've been to, but none of them are all that dirty. Mind you, I've only been to 4 of them- this one, the one in Bethesda (across from Montgomery Mall), the one in Greenbelt and one in Largo and they're all more or less the same, but this one is the cleanest. The one in Greenbelt, their paste up wall had one from someone who absolutely hated their experience and had all the requisite cuss words you'd expect from someone barely functionally literate, but they left it up there. Not sure if anyone actually looks at those at that particular location. If you like good burgers and fries from a chain type restaurant, this is really the only place to go- can't tell you how disappointed I am with all these restaurants who have these ultra-large burgers and fixings on their menus and they're using FROZEN PATTIES. I might as well go to the nearest grocery store and buy a box of frozen patties, they'd be just as good and about 1/5 the cost. Not so with these guys...and I love them for it. I've been to What-a-burger, In 'n Out burger (so overrated), Johnny Rocket's (I actually really like this place for the ambience), Elevation Burger and Five Guys outshines them all as far as burgers and fries go- no frills, that's what these folks are all about. You want a little fun with your burger, try Johnny Rocket's...it has a 50s vibe a la Happy Days; you may not get it if you don't know what Happy Days is. Great milkshakes too. However, the best bang for your buck is found here, at Five Guys.

Five guys is the BEST burger place! Come in hungry and leave satisfied and happy! This location is always clean. Staff is friendly. Food is ready in a timely matter.

My husband and I always enjoy a bite at Five Guys! Their Cajun fries have to be my favorite. I recommend the Cajun fries

I love five guys...wait did I really just say that? Whatever... when I walk in I am like one of Pavlov's dogs, I salivate as soon as I am through the door. Five Guys absolutely make the best burger available anywhere. If they existed when I was young and felt I could eat anything... I would have my own gravitational pull by now. Made fast and fresh with great toppings, this is what a burger should be. The fries are really amazing as well. Very reminiscent of board walk fries. Oh, and they give you a lot of fries for the money. I am a fatty, and I can not eat a burger and small fry by myself. They also have peanuts available for you to snack on while your burgers is cooked and fixed to your specs. I think Jimmy Buffett would like this place.

Look, I don't eat red meat much but when I do, I like to believe that I'm eating some high-quality stuff. 5 Guys isn't your standard "fast food" as they cook the burgers to order and have fresh-cut fries. Not the standard frozen-patty glop nastiness one would find at McDonald's or Burger King's. At one point in time 5 Guys seemed to have the market cornered on the "fresh" burger approach. Well, that day is dead and now with all kinds of new games in town, 5 Guys has been left in the proverbial dust. Best way to explain 5 Guys? A step up from McDonald's and BK's, yet a step down from most of the other guys doing the same thing. And at this price point, you can definitely find better quality and some real cheese. I mean c'mon-American cheese?? Yuck!

Just like any other FIVE GUYS in the USA, burgers made to order the way you want it and fries fried in peanut oil. I must say this FIVE GUYS was hidden in a strip mall that doesn't get much business and because all the signs were blue instead of the signature, it was hard for me to find it. I must say this is the cleanest FIVE GUYS I've been to and my burger was good. I always get the same thing, little bacon cheeseburger with grilled onions, grilled mushrooms, lettuce, and BBQ sauce. My own western bacon cheeseburger. People always then ask, so what's better? In and Out for FIVE GUYS? You can't really compare. They're both totally different burgers. Maybe I'll have to create an "animal style" at FG to compare.

horribly, horribly, horribly delicious. If I didn't feel like I was abusing my body every time I ate here, I'd weigh over three hundred pounds.

This Rockville location should be ashamed to themselves! It's HORRIBLE when compared to the Kensington Five Guys just a few minutes away! It's not as if I'm basing this review on just 1 experience at the Rockville location. This was actually my 2nd and LAST time ever eating at the Rockville location (I actually did UberEats this time & ordered from the Rockville one by mistake instead of Kensington). Trust me, if you go to the Rockville location, I urge you to try the Kensington location next time. I can guarantee that you will NEVER GO BACK to Rockville again! I LOVE Five Guys. I always get the Bacon Cheeseburger. At Rockville, you literally get 3 or 4 half or quarter size pieces of rubbery, uncooked bacon. At Kensington, you get a mountain of perfectly cooked, completely crunchy bacon. It's so much bacon that your burger is visually higher & it is always this much, every time!! Then to the fries. Everyone knows Five Guys has great fries. So it all comes down to how they are prepared. I mean really, there shouldn't even be a difference in fries from one location to the next. However, in Rockville, the fries are dry & disgusting! This time, they didn't even bother to salt them when they came out of the fryer! There wasn't 1 spec of salt on them! I'm sorry but fries need salt upon coming out of the fryer! In Kensington, their fries are ridiculously good! Cooked perfectly & great consistency (& yes, they have never failed to salt them)! Lastly, I always get a salted caramel, bacon shake. Well, tonight I ordered it from Rockville & got a watery, foamy "shake" (plus they didn't even put the whipped cream on it)! The only way to screw up a shake & to make it foamy is by not putting enough ice cream in it! Well that's exactly how Rockville prepares their watery shakes! Needless to say, since they can't cook bacon properly in Rockville as noted above, there was no crispy bacon pieces in my shake like I'm used to. No bacon flavor at all! By contrast, Kensington consistently makes the most perfectly thick shakes. And of course, there is tons of crispy bacon pieces in my thick shake, unlike in Rockville where there's no trace of bacon & what is in there is uncooked, rubbery strands! Disgusting. So again, the point of this review is to bring attention to the fact that 2 different Five Guys locations, only 3.5 miles away from each other, produce vastly different results! Rockville should TAKE NOTICE of the fact that they are ruining the Five Guys brand & they are ripping off their customers! The Kensington location operates at such a higher standard & gives their customer's their monies worth while Rockville is the bottom of the barrel! If you usually go to the Rockville location simply because it's convenient for you, i'm sure you wouldn't even know that Five Guys is supposed to be WAY BETTER than what you've been experiencing! All I can say is that whoever owns & operates the Rockville location should take a short drive over to Kensington to see what Five Guys is supposed to be like! And to whoever owns & operates the Kensington location, I have got to say WAY TO GO, thank you for actually caring about quality & your customers & keep up the good work!! P.S. Yelp makes you chose a star level so I had to choose 1 star but it should be ZERO STARS & a HUGE THUMBS DOWN for the Rockville Five Guys!!!

Last night was the first night I have EVER eaten at a Five Guys.... Needless to say, I may never eat at a mc donalds again. The bacon cheeseburger all the way and the cajun fries... OMG and they have my Favorite brand of iced tea! (grin) I will definately go back for more!

Good to see that the food taste the same from the other locations I have eaten at, but the dining room needs help. We walked in to an empty room which we thought was weird being Saturday evening. We went ahead and ordered and found out why it's empty. The music is a little loud and the buzzing(bad amp)was so annoying I couldn't concentrate on my food. Won't be dining in at that location.

It's Five Guys. you come here if you want a big meaty homestyle burger with excess amounts of fries. There's nothing SPECIAL about them (no special condiments, no special toppings, no special seasonings), but they do it right and consistently. That's what good food is about!

It's a Five Guys. Do you like Five Guys? Then you'll like this place. Servers are friendly, seating is abundant, malt vinegar is available. The parking lot can be kind of a PITA when it comes to egress, but otherwise, thumbs up.

It's Five Guys, so of course it's amazing. There's nothing special about this location, nor anything against it really. It's semi-tucked away in a not-oft-visited shopping center on the Pike, so it's not too busy most afternoons. I do have to give kudos to the staff here though for not going nuts on the fries. Too often a regular fry means the bag is half-full of double fried goodness, and no two people on earth can eat that many fries without dying.

CAUTION to come to this place! I stopped by for lunch and ordered a burger and cajun fries. Later, I ended up with food poisoning and throwing up on the toilet. I do know if there is an issue with best practices or what it is, but will never be back to this location and unfortunately wondering about eating Five Guys again. I was given a poor attitude when i picked up my food...there are some disgruntled employees there as well.

Can't deny Five Guy's fattening fries! Satisfies my guilty pleasure every time. This is the standard Five Guys location. No complaints really besides the fact that service seemed a little slow just for fries. I ended up getting some fresh ones right out the fryer, however, I wish they would have communicated that instead of leaving me hanging wondering what's taking so long in an empty store.

Their burgers whether it is one patty or two THE BEST in the area...... The toppings always fresh and a solid bun that can hold its own and the many toppings!!!!! This new locale GREAT location mid Pike area......

I couldn't finish it all, (not that it was bad) because they gave me a tons of fries! I asked for a little bacon burger and it was also huge. The food is still great! I also like the drink dispensers they have! They are super cool! You just select a drink on the screen and pour it in your cup! One thing I recommend when you come here is, when you come with your family just get only 1 large fry! Because they give you a ton!

I normally love five guys, but this location has problems. I came here about five months ago and they got my dine in order (which was not complicated) wrong and had to make another burger. I decided to give them another chance for an early takeout lunch, and they screwed up my order again. Luckily, I noticed that they had put mushrooms on my burger and when I pointed out the mistake out the guy at the counter asked if he could just pick them off (YUCK NO!). They made me another burger, but when I got home I saw that they had put on tomatoes instead of pickles (sigh). There was only one other customer in the store, so it wasn't busy. I think that the quality control in this location needs attention, so I'll give my business to other locations.

I've get around to all the Five Guys in the MD/DC/VA area and this is one of the worse places. The fries are not only soggy and greasy, but they only fill up the little 8 ounce foam cup. If I wanted a McDonald's small fry order, I would have gone to McDonald's. Most other Five Guys in the area know how to do it: FILL UP THE CUP AND THEN SOME EXTRA IN THE BAG. This place definitely doesn't know how to do it yet. I don't know to tell them or just not go back. When I opened my bag, I was like "WTF???? THAT'S IT???" Go to another Five Guys. Trust me.

I appreciate the anti McDonald's appeal of Five Guys. I've been to a few in the area. But honestly, my opinion is that Five Guys is overrated. The burgers are honest, but they got no flavor. The fries are earnest, but boring. I'm not a foodie so I can't go into pornographic detail about what I feel is lacking in Five Guys food. Is there anyone out there like me? Can I get an amen?