Five Guys Burgers and Fries Westfield Stratford

delivers what you expect, juicy burgers, crispy fries, and plenty of topping options. The food is fresh and portions are generous, though quality can vary when it’s busy. Staff are usually friendly and the casual setup fits the quick bite vibe, but it can get noisy and crowded. Prices are higher than other burger spots, so value depends on how much you enjoy the customisation and portion sizes. Overall, it’s a solid choice for a satisfying meal after shopping, but not somewhere you’d go for peace and quiet or if you’re watching your budget.

Absolutely disappointed with this place today. I was there with my partner, and right on the last bites of the burger, I found a piece of bacon inside. We did not order a bacon burger because of religious reasons. When my partner went over to the counter the lady there was annoyed and asked him what he wants her to do. He asked if refund for just that burger is possible, she initially agreed but by the time he returned with his phone a guy had joined the lady and they refused to give my partner a refund. The lady was repeatedly telling my partner "you say you found bacon in your burger, but where is the burger?" and the guy also told my partner that he went there an hour after we had ordered the burger. They pretty much tried to refuse fixing this. The guy did offer a drink on the house though. Firstly, to respond to the question of the lady, because the burgers are quite big, we split them in half and ate it separately, so the bacon happened to be in the second part of the burger and it fell out right on the last 2-3 bights of it. We didn't know that we have to completely deconstruct the burger at the beginning to make sure they didn't put bacon. Secondly, to answer to what the guy said, our order was done at 6:47pm, after we found the bacon we hesitated for a few minutes whether we should go and tell them about it. I did not take pictures of it until he returned from the counter after the refusal for a refund. Picture was taken at 7:36pm. Also we waited for the order for about 15 minutes, and by the time we got to the bacon part it was towards the end of the burger. So saying we didn't say anything for a whole hour is an actual joke. It could be somebody's religious beliefs, somebody could be vegetarian (the place literally serves Veggie sandwiches), somebody could not like the taste of bacon, somebody could even be allergic to bacon. This location serves halal beef, and there is nothing wrong with having pork for other clients but it becomes an issue when you serve a muslim person bacon and you don't take accountability for it. It's such a shame because we used to love going 5 Guys, but we wouldn't return anymore, not so much because of the piece of bacon inside, at the end of the day mistakes happen, but it is the way the situation was handled by the staff that is going to keep us away from going to this place again. Tried to make up all kinds of excuses. At least the guy apologised and had a more positive attitude, but situation was just very ugly especially when two employees are trying to confront a customer.

Don't often leave food reviews but this evenings meal was nothing shy of poor. Burger was barely hot and felt very much overcooked what is supposed to be a juicy burger despite ordering a bacon? Double cheese? No cheese. Very minimal bacon and massively undercooked chips. The best part about the whole meal was the Brooklyn lager all of this for a frugal 25 something pounds. Have to save five guys if this is the best that you serve in a very popular location in London, I think we need to be thinking again. Your service was marked down on the basis that the server herself at the cash till while very polite and very smiley could barely hear a word. She said just because she wasn't able to raise her voice enough. I have to say though plenty of people in the restaurant enjoying themselves. Socialising having fun mums dad's husbands and wives children as well. All having a very good time. Two stars given purely on the basis that I think with the amount of people in there enjoy themselves, mine must have just been the exception to the rule. Having said that, unfortunately I will not be returning.

Ewuraama (our server) was great. It was our first time ordering here and she was very patient and helpful. Services was quick and food was very tasty. We will be coming again.

Burger was £13 and tasted like a sausage mcmuffin. Dry and no sauce. The chips looked like puke and had no seasoning. Wait time was 20 minutes for a nasty burger. DO NOT COME HERE!

Wow, what a great experience at Five Guys! My extra-patty Grilled Cheese and milkshake were absolutely spot-on. Seriously, the amazing customer service made the whole visit a fantastic day.

Im new in the country and was eager to try the popular bacon burger, Ewura Ama was really helpful in choosing the toppings, i must say it was delicious, i thought i was being annoying because i didn’t know what to choose, she took time to explain everything, trust me i love the meal, she was really amazing with helping me choose my dinner, my girlfriend was impressed as well, i wanna thank you to Ewura Ama,

Yummy yummy, loved it. Delicious burger all fresh, all my chosen toppings stuffed inside. Great taste of burger patty and pickles. Food is made not super fast, but fast enough for me having a relaxed meal. It was not busy when I went and was peaceful with good seating and clean. Service was very friendly. Fries were giant portion as always, a medium is enough for 2 people for a standard portion. Price is okay, a bit more than fast food burger like McDonald’s but that is just five guys price, if you want five guys you just pay that. I always enjoy it and never feel it was a waste of money or not good value. Very good.