Qi X.
Yelp
Been coming here for a few years with my wife and kid, service is usually great, but some how not sure what happened today. Maybe it was St. Paddy's day yesterday so staff called out today or they're short of staff and some new hires weren't familiar with the menu because there's a private party going on upstairs and the main floor was pretty busy also.
We got here around 2:30pm and ordered the Surf and Turf with my usual Fish and chips, our lady waitress comes back around 3:00pm to claim that there's no Fish and Chips until 4pm, which threw us off cause I've always ordered the Fish and Chips even before 4pm, so I proceeded to say just give me the Burger and then a male waiter come back around 3:15pm to claim that the Surf and Turf is no longer available after 3pm but claimed our other waitress has no idea what she's talking about cause you can order Fish and Chips all day. We said we ordered the Surf and Turf before 3pm and he proceeds to say okay our mistake, we got you, we'll put in both those orders. At this point my child was hungry, so we asked that they bring a side of fries first while we wait for the rest of the order, my fish and chips came around 3:30pm, but we still haven't seen the Surf and Turf order by 3:50pm, so we asked another waitress if that order was ever put in, she comes back 5 minutes later to repeat again that they don't have Surf and Turf after 3pm and we had to inform her of the whole debacle/blunder since we've sat down. I mean, if they weren't going to make the order, at least have the decency to come back and let us know so we can order something else, but I guess we weren't going to get any decency today. We proceeded to ask for the check and luckily because I had cash on me, we just weren't going to wait for the incompetent staff to swipe my card today for god knows what might happen to it.
We actually weren't the only ones who had the misfortune of being left out in the cold while dinning outside today. We witnessed three other ladies who were seated by the host and no waiter came to even check in or take their order for nearly 15-20mins. I then saw one of the lady having to go in and ask them to send someone for service, imagine that! And it just happens to be the same lady who took our order from the very beginning, all I can say is good luck to her making it as a waitress.