Jamie W.
Yelp
Check-in: a bunch of workers standing around behind the desk, having a meeting yet, the one person who checked us in had an attitude like she didn't want to be there. The blk guy walking around interacted with our daughters and gave them a Saints flag which made us smile.
We go to our bay all to find that the technology is TRASH! Didn't cycle in the ordered entered so, we didn't know who was going and when. There's no "hole" so I guess it's scored based on a "proximity" to the center..??
No kid clubs, unless they just didn't feel like letting us use them.
Drink menu is a low-quality, soggy piece of paper that feels really nasty to touch.
Waitress came and recited the "rules" and then left. It was a long while before she came back. That's when we should have known not to order anything.
There's a bar but not a full bar..?? Asked for a basic amaretto sour to which our waitress replied, "what is that? Is it on the menu? Then they not gon make it. We barely have what's on there." Asked for a shirley temple.. again, it was "what's that?"
We ordered the pizza, chips and salsa, and some drinks.. they didn't have them so she substituted with what she "thought we'd want". Drinks were DISGUSTING, everything was just watery.
A guy brought the food and sat it near the windows.. didn't say anything. He just walked off. No plates, no extra napkins, didn't sit it on our table.. nothing.
Chips were cold. Salsa was flavorless. Pizza was so tough and cold.
Original waitress NEVER came back. We got finished with our hour of play and.... Still NOTHING. We literally waited a few minutes and then went and tried to track her down so we could pay. We knew we'd end up on WDSU with an outlandish claim if we didn't do their jobs for them and literally go FIND someone to take our payment. It wasn't that deep, we're not thieves however, we didn't feel like it should've been our responsibility to play detective and track THEIR workers down.
When we found a waitress, she said she'd help us but she couldn't bc we weren't assigned to her so, guess what..?? Another manhunt for the manager for a code so she could switch us over. We followed her like a teacher-student to the principal's office. She went to the "manager" who was sitting at a table in a chill, leisurely looking exchange with the other manager (I guess). He told her to go to the lady across from him because his "code didn't work for some reason and he didn't know why." He was so unenthusiastic about the exchange and quite frankly looked like he didn't want to be bothered. No question as to what happened and not the smallest apology for the inconvenience or any concern for what took place. He didn't even so much as look our way and acknowledge us.
So, we learned that our waitress was "fired" (allegedly), in the middle of our session. They didn't bother assigning anyone to her bays (clearly) and couldn't care less about our experience nor our inconvenience that was caused by their neglectful management practices.
The young lady that helped us check out was nice but the experience had gone to hell by then.
We also had to swipe our card twice, which was odd. We had to pay for the bay downstairs and then swipe again after we got finished to pay for the food. I mean, I could understand if we went to the bar and opened up a tab but there's a more streamlined way to close out a transaction - all at once. I mean, what if we wanted to add more time? The place wasn't packed so, there wasn't anyone already waiting for our bay. It's a sure way to put a "period" at the end of a transaction versus putting a "comma" there to allow guests to add more items (time). did.