Five Stride Skate Shop

Friendly, informative, and knowledgeable. They're also the only Quadskate shop in all of NYC! From affordable to high-end, they have it.

I've always received attentive, kind, gracious service. I've purchased custom skates (willing to wait a bit), wheels, bearings, helmet, as well as a complete set of skates. The prices, location, and amazing service are why I keep coming back. Thank you Della, Jasmine, and Paco (I hope I spelled your names correctly) -- y'all rock every time!

The owners and staff don't just know everything there is to know about rollerskating and derby, they live it and have likely tried and tested every piece of equipment and gear there is. Nothing compares to the custom servicing provided by specialty skate shops, and Five Stride is among the best. You'll get exactly what you need, and it will take you farther in your skate journey than if you were to try and save a few bucks shopping online and crossing your fingers it's the right set up.

UPDATE: The owner swiftly contacted me regarding this review. They reimbursed me for the full amount of the plates as well as the mounting fee. This issue was handled promptly and with care. MOUNTING PLATES? BEWARE! I am incredibly saddened by Five stride's mounting recommendation. For a Size 9W Reidell 220 boot they recommended a size 6.50 plate. I am not an expert in plates and mounting but this plate looks TOO SMALL FOR THIS BOOT. The wheel placement that should be closer to the front are practically in the middle. I feel like I am going to topple over. I AM IN TEARS AS I WRITE THIS. As corny as that may sound, please understand I WAITED OVER A YEAR for this boot to become available, price$289 + $26tx ($314.65). The pilot plates were also unavailable for months...finally found them in the size they recommended. I purchased them and HAD THEM SHIPPED TO FIVE STRIDE. plate price ($217.75 + $38 mounting fee and + $35 for shipping ). MY RECOMMENDATION FOR FIVE STRIDE.... The mounting in the photos below is clearly for young, advanced, agile, and/or professional, skaters. This mount does not provide the proper balance, support, and stability for the average skater. IT MAY BE BEST TO STICK WITH STANDARD MOUNTING PRACTICES SET BY THE MANUFACTURERS. YOU MAY ALSO WANT TO CONSIDER DOING A FACETIME WITH CLIENTS THAT CANNOT BE IN STORE, SO THEY CAN VISUALLY SEE WHERE YOU PLAN TO PLACE THE PLATE AND WHERE THE WHEELS WILL END UP, SO THEY CAN CONFIRM ****BEFORE YOU MOUNT****. THAT VISUAL APPEARS TO BE CRUCIAL!!!! I hope you will take these suggestions and strongly consider implementing them so no one else has to suffer such an expensive loss. I am certainly glad I decided last minute to pass on the all American wheels and new bearings!!! End Result: I cannot return these plates because it has exceeded 30 days and they have already been mounted.

I had a great experience shopping here for roller skates. There was a lot to choose from and the employee gave me honest advice on how much I wanted to spend on my first pair while I’m learning.

We came in with 0 idea what to buy and the staff was extremely helpful and took their time with us to make sure we had what was best suited for us. If you are in need of skates don’t shy in coming here!!

Whoever was in the store today 8/20/21 was amazing. I didn’t catch their name, unfortunately. I went in to try on a pair of Moxi lolly’s as I had ordered twice online with no luck and didn’t want to keep on going back and forth with returns. Staff was very friendly. The person assisting me grabbed both pairs available, let me tried them on and once I decided which one to purchase they helped me to also switch out the toes tops (and also showed me how). I also noticed the other employee helping out a couple of other customers and answering all of their questions. They were both very helpful, patient and nice! I’m about an hour away from the BK location and will 100% come back

Truly a great experience! Their store is focused solely on the original roller skates and their selection is vast at options and prices!! The staff (especially Roxy!) was informative and not pushy. Left there with a brand new pair of skates that I feel confident about when I'm out in the city! overall, I would highly recommend Five Stride Skate Shop for all of your skating needs!!

Love the staff. They were so helpful snd informative. I wasn't sure exactly what I wanted but the answered all my questions and gave suggestions.

I feel like a kid in a candy store every time I come here!!! There's so much to choose from. If they don't have the particular skate you're looking for. they can get it for you. If you're unsure of what which skate you should purchase the staff will make recommendations based on your experience and your own personal preference. The staff is super cool, super friendly , and super knowledgeable especially Roxy.

Great service with knowledge, friendly and PATIENT staff. A must! So here's the story... my friend and I made a spontaneous decision to get skates because we wanted to learn. Called around to a few stores to see if they had our size. Luckily 5 Stride had our sizes. Yay. We quickly hopped on CitiBikes and rode over. We did not have an appointment but were lucky enough to be serviced immediately with 0 wait time. We tried a few brands before deciding to on our purchase. We took FOREVER to decide brand and color of wheels and laces. Paco (staff) was patient and helpful in making sure we got everything we asked for. I don't know how she remained patient because if it was me I would have lost my mind with us. We were so indecisive. Nonetheless we left the shop happy customers with cool skates. Thanks Paco!

I came here to get new bearings on my new outdoor skates, the ones they came with were not adequate. The staff here was super nice and helpful in setting up my skates. I recognize some of the folks working here as high profile skaters from performance crews tracing back to the Empire and Skate Key. I was glad I could test them out in-store and adjustments could be made in real time. Thanks everyone! See you out in the rinks!

Recommend to all skating lover. High quality . We visited it and we will go back soon

I love coming here I drive all the way from the Bronx. Staff are pleasant and so helpful. As a new skater they don't make you feel like you have no idea what your doing loll they answer all your questions!

Thank you for your service you provided everything to make my lady happy laces barrens adjustment of the trucks wheels laces answer all questions and provided insight on our needs. We will be back

This is such a great place! The staff are helpful & attentive. They are very knowledgeable about all skates. They can even order products they may not have in the shop. Highly recommended

These are lovely folks and very welcoming. Great selection of merchandise and so great to know that there are expert stores like this left in NYC! A few things: * I went out of my way to go to this store and support a local business instead of Amazon * Their hours are very limited, so this meant a two-hour trip on the subway for me * It's crazy that seeing products in person has become a treat, so it's important for us to support small businesses like this one. One area where they could improve: the up sell * They didn't have the product I wanted, even though it was listed on their website. The salesperson didn't seem concerned. Here are some phrases that would have encouraged me to buy from them instead of another (online) shop: "We're out of stock on that, but would you like us to contact you when it's in?" "Would you like me to special order that for you?" "Would you like to be on our mailing list?" I agree with other posters that the staff is friendly and knowledgeable about their merch, but you'll want to up your game if you're to compete with online stores.

This shop lives up to its reputation! The trains backed up and despite running behind, Paco helped me out! Great energy and super empathetic towards my little dog that was with me. I was nervous about being able to find the right skates due to my bigger body size, but Paco advised me on the right wheels and fit based on my price range. Definitely recommend the visit - avoid buying online (I've read tons of bad reviews about the poor quality skates out there). This is definitely one of those things you want to try on before purchasing.

I'm a man of my word and I said I'd take my negative review down upon receiving my refund (albeit, still 2 years late). Again, I understand shipping lines are all kinds of screwed due to covid. And I still think the owners need to be accountable and communicate better with customers directly in regards to delays and whatnot. But this is a cool and unique shop and y'all should still give them your business. This review is really for Roxy who has been nothing but helpful. Thank you, Roxy!!!!! Sorry I was a brat. Owners, please take note, Roxy handled this so well. Give that girl a raise. She deserves it and I'm sure you can afford it.

Awesome little skate shop. Cool selection of skates and accessories. Knowledgeable service and great prices.

Staff are friendly, knowledgeable, and conscious of customer safety. Helped me find what I need without upsetting me, an awesome experience!

I had such a good experience getting my first skates in yeeeearrrsss at five stride! I'm out of state and was concerned about sizing, but an employee (who was an experienced skater) had me measure my foot and talked me through sizing. They were enthusiastic and I felt really confident with the purchase. The skates arrived quickly, fit great, and I'm having a great time! Thank you!

Great place to check out if you're new to skating, or if you need need any supplies. The staff is super friendly and helpful. I brought 2 of my friends here who wanted to get their own skates, and we left with new skates and all necessary supplies in hand!

What a great shop they have awesome dog and the dog is great! The staff is great they are really doing a great job helping a person navigate all the new things that are now in Roller-skating. They seem to be a full service shop and just really nice and helpful. They showed me a great range of boots and builds. You can get started for a little as $99 for some really comfortable skates. I highly recommend them go there and be happy in bushwick!

I know nothing about skates! But the staff made me feel welcome to the hobby, and I honestly had a really good time figuring out what I wanted. Zero pretension, a lot of excitement. Very cool place. I walked away feeling like I could try something new in very good standing

Not what you would think from the outside view but when you walk in... it pleasantly surprised. At first my husband and I looked around and loved it and we wanted help but no one helped us for a while... however, we got help from Max. He was a super friendly dude who was attentive and didn't seek to make us buy something extra. He explained wheels, bearings, trucks, and kingpins with the patience and skill of a master teacher. He fixed my husband's skates and gave him tips as a newbie and even motivated us to stay focused on roller skating as adults who are willing to try something new. This type of hospitality and their fully-stocked and services shop is a go-to...and he said come back so we can learn as well! I love it. Thanks Max and Five Stride Skate Shop! I will be a repeat customer!

I haven't had a chance to physically visit but I ordered online and they have great products and good prices and it feels good to support a local skate shop. This is the city's only independent rollerskate shop and I can't wait until I have more time to visit. I want to get a pair of Vans custom mounted.

Awesome customer service, Roxy was super helpful. My daughter has been begging for a pair of skates and I couldn't find them anywhere here in socal. Found their Oregon store on Reddit and they were sold out but refered me to Roxy who helped me build my daughter a pair of skates with her favorite color wheels. Wish I was local to thank them in person.

Pleasant technicians, no wait, competitive prices and fast services. This place is very consistant. Its been a pleasure every time. I think I'll be purchasing my bike from here inn the spring ....

Such a great shop! Although I wasn't able to shop inside because of covid restrictions, I experienced great help and customer service over the phone. Explained I was a new skater and the employees helped me make the best decision on a set of new wheels. Will definitely shop here again!!

Very unfriendly staff. Not outwardly rude, though definitely not kind. Super low energy and blah. Wish they were more happy and excited to help the customers. It was my fiancé's first time buying roller skates and we were so excited, but the energy in the store kind of sucked all of the excitement out of us honestly. Sucks that this is the only place to get fitted and stuff but I suppose I'll just order online from now on.

Got my skates here a year and a half ago. Staff was very nice and good helping me decide which ones to get, and I enjoy them to this day!

The best skate shop on the EAST COAST! Come for all your skating needs ! This shop is run by Bonnie Thunders & OMGWTF did I mention that they are world champion roller derby skaters?! Because they are awesome and so helpful. Anytime I have had any question, comments,concerns they take the time to ensure that you are getting the right set up to suit your needs. I have been purchasing skates from them since 2010. My favorite part of this shop is Freddie ( he's an amazing pup ) he is just one of the many perks of this magical store! A place that is ran by skaters for skaters :)

this place is THE BEST for skating needs. they are so nice and make sure that everyone is taken care of and has everything they need.

So I bought $400 worth of skates and gear to use this summer and was told after the fact that they would take 8 weeks to arrive. Which is fine, I understand that Covid has slowed everything down. I ordered these skates in June, it is now August 6th and was told my estimated weight time is 10-12 weeks but they aren't certain which it is. I understand you're not the manufacturer, but 1, your customer service was snarky and pompous. 2 there's a level of respect that each person should be met with especially if you are lucky enough to have a job in this climate. Also I was at one point offered a partial refund for a product I spent money on months ago and haven't even been able to access. This is an unprofessional approach to this situation and I'm so disgusted by this that I honestly don't even want to pick up the skates now. DO NOT PURCHASE FROM THEM

Perhaps the products are good, but I will never know. I have never in my life experienced such rotten sales help (or lack there of). Walked in recently and browsed for a few minutes as the two salespeople ignored us. We just turned around and left.

Anything you want for skating they have, except inline skates. The shop is a nice size space next to a music store and comes with a friendly shop dog. The two owners are top roller derby skaters and have a lot of knowledge about the stuff they are selling. Weather buying new skates or looking for a tune up they will help you out with a smile. Good local shop that I recommend to anyone looking for some skates!

Only good things to say about this wonderful shop! The attentive staff are passionate and knowledgeable. They even recommended local events & meetups to connect with the roller derby community. Note that this shop does *not* carry inline skates. They do however have an extensive collection of quad rollers for both indoor and outdoor use. If you're looking for your next set of skates there's nowhere better :)

Bought a pair of skates yesterday for my GF and the 5stride staff were knowledgeable and super helpful....glad we drove over an hour to get the right fit and a quality skate. Thanks guys!

Went to have new wheels and bearings for indoor use put on and to also purchase an outdoor set. Owner is a skater and VERY knowledgeable, she set me up and did the change while I waited. I'll be going back to have my friend sized to purchase new skates. HIGHLY recommend speaking to the staff before purchasing anything if you are relatively new, they will be able to help you make the best purchase decision.

Five Stride is the best resource for quad skating gear in the city. The store is co-owned by two roller derby legends (look 'em up: Bonnie Thunders and OMG WTF) so they're extremely knowledgeable on their wares. I really appreciate the time and attention they dedicate to each customer. I've come in with millions of questions and feeling helpless with my skates and have left completely satisfied with my purchases. Five Stride is a gem.

I came from P.R. to buy my Moxie skates here. They had my favorite color and they change the wheels for free. The staff was knowledgeable and very attentive. I knew the skates were pricey but they hooked me up with everything else. Definitely will be back.

I just went to Five Stride today and the service went above and beyond my expectations. Everyone there was incredibly friendly and did their utmost to make sure I was satisfied (even though the task I set before them turned out to be a huge pain). I will definitely be recommending them to everyone I know with any skating needs. They're the best!

Great service with a smile. The staff was great, making sure what we got was the right stuff and safe stuff. Skates were ready when they said they would be. Gotta love the store dog as well.