Ryan S.
Yelp
Visiting family in Rochester and staying at an AirBnB. After having my kids Dino Nuggets two days in a row for lunch I demanded something delicious and chose Five West. Suffice to say, I wasn't disappointed (at least with the food).
It was Sunday brunch and so I made a reservation for 10:45am. When we walked up the parking lot was packed (Pro tip: park in the Comfort Suites parking lot next door). The front of the house also had 6-8 families congregating, but when I finally made it to the hostess, I let them know I had a reservation and was seated promptly.
Our server seated us (2 adults, 3 small children) promptly, and brought us all waters, and then disappeared for 10-12 minutes. This isn't an exaggeration. I timed it. Yes, I'm that guy.
When he finally returned, he asked if we were ready to order. We asked about the portions of the appetizers. He indicated that we should share one, but that we probably couldn't finish two. Challenged accepted.
Since we visit Rochester about every other year, we splurged and went for three. We were thinking of the Buffalo Chicken Wontons, Bacon Cheeseburger Eggrolls, and Lettuce Wraps. Our server said these were all good choices and if we only got two, we should do the wontons and the lettuce wraps. He was right.
The wontons (cream cheese, shredded chicken, celery and green onion served with ranch) were unlike anything I've ever had and they were excellent. My wife said they could use a *little* more sauce, but I was pleased, both with the amount of protein, the crunch of the wonton, and the bed of slaw (to cut the heat; albeit not that hot). 4.5/5
The lettuce wraps (crispy chicken, spicy soy peanut sauce, sesame citrus slaw and bibb lettuce cups) stole the show for me. Even better than the wontons. Five West really lets the chicken shine here... big crispy pieces with the right amount of soy peanut sauce and citrus slaw (i.e. they don't mask the flavor of the chicken). 5/5
As for the eggrolls (jalapeño bacon, ground beef, onions, pickles & cheddar jack cheese), they were a little soggy. All the the ingredients really mix in together and nothing stands out. My wife thought there were too many onions. These were perfectly fine, but I'd honestly rather have Chili's southwestern eggrolls. 2.5/5
As for the kids' menu. There's plenty of bang for your buck here. The kid's cheeseburger with fries was only 6 bucks, for a sizeable portion.
All in all, the food was awesome, and I'd definitely come back, especially if were able to escape our kids for a couple of drinks with a meal.
A few things I didn't love.
- Our server came to our table 4x total. Once to bring us water. Once to bring the food. We flagged him down for more water, and then to bring the check.
- I think the employee wellness thing is a bit eye rolling, but the amount is relatively inconsequential.
- The most annoying thing is that they stand over you and make you check out with one of those handheld kiosks, which, of course, only offers 20%+ as your tipping options. Our server, while perfectly polite and knowledgeable, wasn't very attentive so I was trying to do 18% math in my head while he stood over me (i.e. pretty uncomfortable), and candidly, just not cool, but perhaps I'm old fashioned.