Jonathan
Google
This Flat Iron feels like a hidden spot with its green entrance. On arrival we walked down the stairs and were warmly greeted. Our first table wasn’t great as it was in an open location and right under the air con, but Jordan quickly moved us to a cosy corner which was much better.
We were given a bottle of tap water and popcorn, a Flat Iron tradition that shows their focus on looking after customers. Vito, who looked after us, was polite, welcoming and felt genuinely sincere. Another member of staff came over and helped fix a wobbly table without hesitation.
The atmosphere was excellent, clean, well lit, and we had natural sunlight coming from the pavement above. The music and vibe were spot on, no awkward silences and nothing overpowering conversations.
The food was great as expected. Presentation was contemporary and rustic, very much Flat Iron’s standard. We had two flat iron steaks with fries and salad to share, plus two diet cokes. The bill came to around £52, which felt very good value for money, especially for steak in Hammersmith.
We left for a theatre but came back which is where Lani was very welcoming and handed us the complimentary ice cream, which was a lovely touch.
Overall, a great experience. Jordan, Vito, and Lani stood out for their service, and the team made us feel looked after. I’ll definitely return to this Flat Iron branch.