Scentoria D.
Yelp
Service last night was not as expected. My friend and I sat at the bar. We ordered jerk crab dip, rattlesnake pasta and catfish and grits. No utensils were given to us or extra small plates for our appetizers. The dip was good. Pita chips were baked good and crispy. Seasoned well. Dip very cheesy. We did not notice a lot of crab throughout the dip until the very last bit left at the bottom. My friend enjoyed her pasta. Fish and grits were decent. Great flavor with the turkey greens and sauce on the grits and the fish fried well. However, service made me feel like I owed the waiter money, an apology for something or maybe he hated me in a past life LOL (check #218) We sat at the bar and was greeted by a woman (hostess, manager, not sure). She got us waters and then here comes our waiter. I asked how he was and what was his name (I forgot) and then we told him the cocktails we wanted. I said let's pay for the cocktails separate since I was using my Offline. He took my card and said it wouldn't go through. Then said I may have it locked (I didn't) or that I may have to authorize the transaction (I didn't have to that either) so I checked my card out anyway. No issues. My friend says here take my card to keep the tab open (so we can move forward). He takes her card, ok all good. Get our drinks. Was alcohol even added?? No alcohol flavor, so no buzz (I'm not a drinker like that, rarely even socially lol). He comes back we order our food. My friend checks the wait time: 45 minutes have passed. During that time, he did not check on us or reassure us of anything. He was just down the other end and making a few drinks (bar was not crazy packed) and doing whatever kept him busy. We asked someone else if they could check because it's been long. Finally, he comes back and we get our food. Still no utensils. At this point, my friend and I are wondering if something happened. Brushed it off as maybe he's just busy. We asked someone else to bring utensils and napkins. Why? While eating he puts the ticket in the glass. I check it. I mentioned the deduction for Offline. He says oh that's just to keep tabs on the ticket and we'll adjust it later. Ok. Vibe was like he's annoyed now. No worries, restaurant stress, I get it. After that, he is incognito. No checking on us or anything. No water refill. What happened? Now we're ready to go. We're done. Can't get his attention. We're looking his way. Nothing. See another woman serving, she says she just started but we ask for her assistance to cover our bill for drinks. She assists. Then we ask her a little later to begin our checkout (he never came back to check on us, still). I mentioned Offline. She had to let our WAITER know what was up because where was he anyway, SHE came back to tell us the manager had to make that adjustment. Why couldn't our waiter come talk to us? What happened to great service? It was our first time there. Later he comes back, aggressively puts the portable checkout machine in front of us and walks away - without one damn word or eye contact or anything. It was the most annoying vibe from him I've ever gotten from someone serving me in a restaurant. He didn't ask nothing, wished us a good day, just NOTHING. Anyway, I prayed for him because maybe he was going through something and didn't want to be there. I work in customer service as a government employee dealing with people every day all day, including my own superiors, I get it's tiring. But your negative mood should not be a projection of negativity towards someone else. If it's that bad or serious, go home. If I ever come back, I'm not sitting at the bar. I don't ever want that bad experience again.