Fletcher's BBQ Shop & Steakhouse

This place is awesome! The food was delicious. We got the Brussel sprouts and burnt ends appetizers and both were good size for sharing between 3 people. Two of us got platters which had a ton of food and includes a bunch of sides if you like a sampler style dinner. I got the Cobb salad which came with thick cut bacon made in house and it was phenomenal. They had a very unique and fun cocktail menu too. The menu is a little pricey but worth it in my opinion if you’re looking for a place with great service and food.

I can't say enough good things about this place! The atmosphere was great, the food was amazing and their creative drink options are fantastic! Our server, Zachary, was very engaged and provided the best service and reccomendations and he just had the greatest personality. You must go and try the burnt ends- they melt in your mouth; we cleared the plate too fast to take a picture! We can't wait to go back with friends and family :)

Stopped in last night, got the 2 platter. It was so delicious and the smoke flavor was amazing. I have been recommending to everyone! My new favorite go to. Joe was our server and he was very professional and friendly and had great recommendations.

Great food great drinks . Some good bbq for western mass. Had the burnt ends, brisket tacos, brisket steak and cheese. Worth a try

Well having just finished eating here, Its time to leave a review. Let's start with the service. I got here at 6pm on a Thursday and it was dead, no one at the host stand, staff just hanging out at the kitchen window. The person who ended up seating me, turned, looked at me, rolled her eyes and then walked up and asked if I was all set. I let her know that no, I'm not. I'd like a table please. Ok, we've all had bad days, I get it. It's hard having a customer facing job. Then the server comes and his fake laid back attitude, asked me if I've been here before (I've not been, it's my first time) and he just about verbatim tells me about Fletchers, like he's reading a script. Ok, no worries. I'm here for the bbq not the service, so I let it go, hoping he'll liven up as the meal goes on. Now for the part y'all have been waiting for, the food. I got the chopped brisket sandwich. A classic central Texas staple. The brisket is what I came for. So I tuck in to it, but first I eat the pickles. They're spicy bread and butter pickles, definitely not my jam. Ok, time for the brisket. It was decidedly ok. The only real stand out was the overwhelming smoke, no pepper notes at all. Ah well, I'm not in Texas anymore. Time to try the fries. They were absolutely covered in seasoning, that tastes like lays BBQ chips. Not what I expected, and if you told me that fries could taste like that I'd have been excited. But surprisingly it wasn't enjoyable on the waffle fries. All in all, it's inoffensive BBQ, not terrible, not great. If your familiar with South Texas resteraunts, it's equivalent to Bill Millers. Keep your expectations low here and you won't be disappointed.

Our first time here! I’m pleasantly surprised- food was great. The drinks were awesome too!

First time was an excellent experience; the staff all have excellent energy that makes you feel great welcomed and relaxed. I did not want to sit in the bright lighting of the dining room to the back so I sat at the bar; very comfy & quiet. Atmosphere is a cross between traditional bar & quirky home setting. They have lil tea cups they make their single serving coffee out of. I don’t know what to say about the food because saying it was the best honestly doesn’t sound like a real review. The texture, smokiness☄️; just in general everything about the wings was perfect. I was so stuffed from the ramen, but still decided to try some of the cake…. Best idea ever. Cracked salt on the cake almost made me cry it was so good. Very much looking forward to coming back, the Toasted Coupe was delicious but I’m going to need a designated driver if I’m going to have more than a tasting!!!

The blonde manager in the overly tight fitting leather pants almost caused this to be less than 2 stars. The waitress, the waiter and the kitchen staff gave this establishment some stars back. The beef ribs gave another star. The first impression is the lasting one. A new manager would make this establishment a better well rounded place to dine. Will I return here? Depends on whether the overly dressed, dismissive manager with her "ways" is part of the ownership or not. The food? Very well cooked. Tasty. The presentation when plated? Needs a bit more attention instead of being left on cooking pans. Leaving food on cooking pans is just low class and lazy. In response to the response that was given from my review... you now get one star for not addressing your manager and her rude behavior. She tried to seat me behind a wall, infront of the thermostat. I was the only customer at the time. This was after she left me standing at the hostess desk for 6 minutes, when she clearly saw me waiting. I guess I was the one who wasn't dressed properly. To top it off, after leaving a heavily gracious tip, she turned her nose up at me while I was leaving. Her ways need adjusted. Good luck with that.