Fleur du Mal NYC Boutique

The items are undoubtedly beautiful, though overpriced in my opinion—but that's not the main issue. The sales staff didn't even greet me or acknowledge my presence the entire time I was there, let alone offer assistance. At these price points, you'd expect not just high-quality lingerie but also an impeccable customer experience. It seems they may have forgotten that providing great service is part of their job. 😉

Bad customer service. I purchased an e-gift card with a scheduled delivery date via email. Needless to say, that's supposed to be a gift for a memorable date. The email didn't get on the scheduled day, it didn't get within the next two days. No updates, no notifications other than the initial 'Your order has been confirmed'. I had to contact customer service myself and got a response at that end of that day. They said the order got stuck in their system, so they have to cancel it, and if I want, I can start a new order. The gifting part was ruined for me..

My favorite store, and the service was great! I had such a good time with girls, and they were extremely helpful and fun :))

I just wanted to update my review from back in the summer when I was first in because the experience was much better - total 180! Everyone was friendly, and I’m glad I gave it another chance cuz I got an exclusive made in NY thong after the bubbly blonde (manager I think) mentioned it. I’ll def be back anytime I’m in town now!

Beautiful selection of high quality lingerie, clothes and accessories. Upscale and elegant store and friendly helpful staff. One of my favorites

I wanted to extend my sincerest thanks to Emily and the team for their outstanding service. Despite an initial online order cancellation, Emily's assistance and the offer of a new order with a generous discount and an extra gift to Dubai were beyond appreciated. The lingerie fits perfectly and is beautifully crafted, showcasing your brand's commitment to quality. Your team's dedication to ensuring a smooth shopping experience, especially with international shipping complexities, was remarkable. Thank you once again for the exceptional service and stunning lingerie. Looking forward to future shopping experiences with your brand!

Poor customer service! My first order and only after paying for overnight do you get email stating it’ll be there next week. When I asked for help they reference hidden info you as a customer apparently should search out. Luxury brands should have excellent customer care. Not this brand! I’ve never heard of overnight shipping that doesn’t deliver on Saturday. If it’s not available you should t have it as an option at check out. You’d rather lose a repeat customer than offer some actual customer care. It’s sad.

The overtly condescending sales associate soured my experience. It felt like she wanted me to feel insecure and unwelcome. After measuring me, she bullied me into believing the bra I tried on was the right fit, even though it wasn’t feeling quite right. Bought it anyway sooo i guess she’s doing something right… but fr one wrong move and I am Janet Jackson at the 2004 Super Bowl halftime show. Definitely left a bad taste in my mouth about the entire brand.