Cindy B.
Yelp
The basic concept of this place is amazing!! The set up is beautiful and the decorations are iconic Vegas. We had an absolute blast playing darts, having snacks and drinks and being social. Based on that I would give it a 5 star review, no doubt, it was so fun and I would love to go back.
However, I am not sure I will be back. I made our reservation online and read all the itty bitty print about cancellations since I wasn't sure how big my group would end up being and wanted to be sure I could reduce the size if needed. My group got smaller so I called the number to reduce my reservation. I called well in advance of the deadline. They told me on the phone that they couldn't give me a refund for the extra people I had paid for and that I would need to talk to the manager upon arrival, assuring me that I would either get a refund or a food/drink credit for the cancelled people but that the manager on duty would take care of this. Even though I thought this was not ideal, I agreed to it, figuring we would spend that extra money on food and drinks anyway.
The challenge came in when we arrived. The worker who met us upon arrival seemed a bit put-out at having to help us get checked in. She was trying to appear friendly but failing. I asked her about the refund and she acted like she had no idea what I was talking about and told me I had to talk to my server. When my server arrived I asked her as well. Mind you I was here with a group of my employees on our first team building event of 2025 so I was trying to be discreet in my conversation with her so my team wouldn't feel uncomfortable while I had this "money" conversation. The server was so loud and not helpful at all, telling me "oh no we never do that, I don't know who you talked to but we never do that cause we lose money on sale cause you booked with a third party (their online platform) and they take the money and we don't get it and then we lose money so we never do that and I don't know who would tell you that and no, we just don't do that." This dramatic monologue went on so long that now my team was gathered around to see what the problem was. I explained that I had called to change the reservation and she went into the same rant again, telling me that I had called the third party, not them, and they would lose money so no they wouldn't do that ever...blah blah blah. Hopefully you can get the picture, it was uncomfortable for everyone and she kept telling me things about the flaws in their system, which should never be a patron's concern.
Eventually she spoke to her manager who reluctantly agreed to give us a food/drink credit, the server made sure we knew they were doing us a "favor" by giving us the credit. It was awful. When it came time to pay the bill the server again came with a loud and overbearing demeanor announcing the credit and final bill due. The whole experience left me feeling yucky and definitely put a damper on our experience.
Maybe this was a server problem, maybe it was a manager problem, maybe it was a franchise problem, but the bottom line is that it should not have been a patron's problem, which is probably why we won't be back.
Adding an EDIT: my original review was 3 stars which I felt was fair considering the experience outlined above. However, after this review was posted the manager, Rina, called and spoke to me with a very genuine apology for the experience that we had at Flight Club and explained that she had already spoken to her employees and made sure everyone understood their process and also reminded them of the type of experience that she hoped her patrons would have here. I couldn't ask for more, she was very friendly, professional and genuine, not to mention quick to reach out to someone who may not have been in a friendly mood. Outstanding management, very impressive; we will definitely give this place another try and next time we will underestimate our number of guests just to be on the safe side ;-)