Jacob T.
Yelp
I have been to Flix many times but this most recent visit was pretty rough. The seats need repair - there was rips and tears in the seat and armrest where we sat. The floors were also really sticky.
Our server was extremely friendly and I let him know that it was my 5 year-old daughter's first trip to Flix and she was really excited about using the button, so she'd probably use it at least once during the film. Our server was very nice about it and said how excited he was that she was there and promised to come running when she used "the bat signal."
I ordered Buffalo mac & cheese and one of the IPAs on tap, my daughter ordered a cheese pizza and a root beer. The IPA was excellent (I wish I could remember the name). The buffalo Mac and cheese was extremely dry and bland. My daughter's pizza was a disaster - as soon as she took a bite the entire cheese topping slid off. She ended up having to hold the toppings on while she ate, which made a huge mess.
About 30-40 minutes into the film my daughter asked if she could push the button to order some candy. We needed drink refills too, so I told her to go ahead. She pushed the button and we waited. And waited. And waited. Our server did not appear until 10 minutes before the film ended, and it was to bring us our check. $48, with an 18% gratuity automatically added in.
We knew that the 18% gratuity was coming (it mentions it on the menu), and we also knew that the only way to get it removed was to speak to the manager, but I didn't want to do that because I wasn't sure if it was the server's fault that he did not come take our order during the film. The reason it might not have been his fault is that all of the lights on our row were out. It could've easily been a malfunction of the system. All of the other rows seemed to have lights and functioning buttons, but we were in pitch blackness. This made it difficult to eat but we got the job done. We had been told to put our empty plates / cups on the bar and they would be picked up, but since no one ever came back out after the movie started these dishes just stayed in front of us until the movie was over.
I have had nothing but positive experiences at Flix before this, so I'm not sure if they're under new management, understaffed, or what. The trip ended up costing us about $65, so I sort of expected better.
My daughter's review: "The Minions are funny! The root beer was delicious! Can we come back again?"
I told her next time we'd try Alamo Drafthouse.