Courtney H.
Yelp
I used to be a HUGE Flix fan and was a supporter from day one, when it was a small building with only a few theaters. I gave FIVE stars every where I could leave a review. That's why it's sad to write this negative review, but it needs to be done. We are very disappointed in our visit for Batman on a Tuesday night. Yes, it was busy, but there was a LOT wrong.
Let's start with ticket selection. I planned ahead and bought tickets almost a week prior. Tons of options for seats. Picked two and when we showed up, one of the seats has the teeny tiny table in the aisle. This should be labeled when picking tickets! It used to be labeled so you know what you're in for, but no, it was not. This really annoyed me. I wanted to pig out and needed space to do so. I asked to change our seats, but they were all full except on the first row. Then the three seats next to us never filled up... just sat there empty, throughout the entire film, but we weren't allowed to move over.
Next. the restroom: No toilet paper in a couple restroom stalls, one out two paper towel dispensers didn't work, then the other was empty, and one of the auto dryers didn't work. Just messy with water everywhere- obviously from people not being able to dry their hands.
The service/food: Our appetizer took over 40 minutes and when my husband asked about it, they said they'd comp it off our ticket- which never happened. It then came out with the rest of our food... which was difficult for us since we had the seat with the teeny tiny table.
Overall, if this was my first time here, I wouldn't be back. But it's like my hundredth time so it makes it even worse knowing how great it used to be. How far it has fallen. Is this the end of my family's Flix era? Guess it depends on if they respond to this review.