ASH
Google
This place recently opened, and my friends and I stopped by around 11 AM for brunch. I ordered the matcha, CHILAQUILES, pitaya bowl, BLANQUILLOS RANCHEROS, and cafe canela. The food was absolutely delicious, and the interior was beautifully designed — great vibes overall.
However, we did have a serious issue with the service. One of my friends is allergic to sour cream, and she informed the server twice about her allergy. Despite this, the CHILAQUILES came out with sour cream on them. When we pointed it out, the server took the plate back, but instead of preparing a new one, they just scraped off the sour cream and added cheese to try and cover it up. We could still see the sour cream underneath, and if my friend had eaten it, it could have sent her to the hospital.
When we brought this up again, the server finally brought out a fresh plate, which we appreciated — but the situation should never have happened in the first place. On top of that, my CHILAQUILES came with beef even though I specifically asked for it without. While we were there, we noticed several other tables also having issues with incorrect orders.
I understand the staff might still be new, but this is exactly when customer service needs to be your top priority. I’m writing this review not to criticize harshly, but to bring your attention to what’s happening on the floor. Your food is amazing — but unless the service improves, it will be hard to build customer trust.