De R.
Yelp
If I could give zero I would.
I rarely write reviews, but our recent visit to Flute and Dram. Carolyn was my server at Flute and Dram left such a sour taste that I feel obligated to share. What was meant to be a pleasant evening THAT WAS MY FRIENDS BIRTHDAY it quickly devolved into an incredibly uncomfortable experience due to the behavior of one of your servers.
Not only were we treated with palpable dismissiveness upon arrival, but what transpired afterward was flat-out unacceptable. While we were seated, we could clearly hear a server and bar patron speaking negatively about us -- completely within earshot. The comments were unprovoked, unprofessional, and shockingly petty. It's one thing to be treated with indifference, but to overhear disparaging remarks about your presence, appearance, or behavior from a PAYING CUSTOMER of the establishment is beyond inappropriate.
This kind of conduct is absolutely not in line with the caliber of service expected at a venue positioning itself as upscale or refined. It reflects a stunning lack of training, oversight, and basic customer respect. Instead of fostering a welcoming, elevated environment, this bartender chose to gossip with patrons like they were in a high school cafeteria.
Needless to say, we won't be returning -- and we'll be sharing this experience with others who value professionalism and class when they choose where to spend their money. Carolyn from Flute and Dram neee to address if this is how guests are spoken about behind their backs -- or worse, within earshot.
Do better.