Raven Q.
Yelp
I have been a loyal customer of Flying Biscuit Midtown since 2016, but my most recent visit left me completely disappointed. From the moment I walked in, the restaurant had an unpleasant smell, which was immediately off-putting. I've always enjoyed my time here, so I wasn't expecting such a decline in the atmosphere and quality.
Now, let's talk about the coffee. Anyone who knows me knows that my coffee is non-negotiable, and what I was served this time was far from drinkable--it tasted like dirt water. I was so confused that I even asked my mom to taste it, and she confirmed it tasted horrible. When I informed our waitress, she seemed puzzled and then offered to brew a new pot. Why would I want coffee that had been sitting there all day? Also, when I mentioned that I couldn't have soy, she didn't offer many alternatives, leaving me with no real options.
The food was no better. When our plates arrived, the grits were cold, watery, and completely flavorless. The biscuits, which are usually fluffy and delicious, were hard and lacked their signature texture. When asked how everything was, we shared our disappointment, and our waitress informed the manager. Instead of a thoughtful or helpful response, the manager approached us with an abrupt tone, asking, "What happened with the food? What was wrong?" After explaining the issues, he said that next time we should let him know, and he'd get us new grits like he did with the coffee. Why should I wait until next time? Why wouldn't my concerns be addressed immediately?
This experience was a huge letdown, and it's clear that something has changed at this location. From the food to the service, everything felt off, and I can no longer recommend this particular Flying Biscuit. What used to be a go-to spot is now a place I won't be returning too!