Mengxi L
Google
We have 15 mins left to catch the ferry and we consulted the clerk that based on the line, whether we can make it or not. She said yes. We bought 3 tickets and waited in the line. We didn’t make it to the next round. We had to leave at that point and the staff refused to return our money. There are people coming and it’s easy to sell those 3 tickets but the staff decided no, let’s make these people anxious and leave with a bad mood. I can tell the staff definitely doesn’t care about this business as any business owner wouldn’t refuse to do a small favor and ruin customers experience in a top touristic place like this.