R. S.
Google
I have been both an attendee and a performer at this venue. I held off from writing any reviews regarding this venue, but after repeat instances, I think it's time to share my experience. First of all, the security of this venue lacks the basic professionalism and people skills to properly interact with attendees. They act like they're on a power trip and treat attendees like they're criminals. They kick out any attendee without any reasonable reason. In the past month, one of the attendees of an event my crew hosted was grabbed and dragged by one of the female security guards just for simply sitting on the stairs. No warning and no explanation whatsoever. And just yesterday, our performing DJ for the night was kicked out from the venue by a Caucasian, bald, bearded security guard simply because our DJ was in the restroom for longer than 5 minutes. In addition, our event attendees reported similar experiences that same night. The security fosters a hostile experience to our attendees. Management needs to properly train their security guards. Their brash unprofessionalism and forceful behavior are completely unacceptable. I have a few suggestions for management to take note on.
1. Train your staff in basic customer service skills.
2. Train your staff basic conflict resolution strategies
3. Either post a sign in front of the venue with a code of conduct OR have your security give a warning/explanation on why you are kicking out attendees before taking physical/verbal action
Flyway security, do better.