SoJung L.
Yelp
Terrible Service - Not Even Worth One Star
I had dinner at Fogo de Chão near the WTC in New York yesterday evening, and it was one of the worst service experiences I've ever had.
I made a reservation for three people through OpenTable and noted that it was for a birthday celebration. But when we got to the table, it was set up for four. Even after we sat down, the fourth setting wasn't cleared for a long time. We had to ask the server to remove it, and even then, they said, "Oh, you're not four people?" and still didn't clear it right away -- we had to ask twice to get it done.
I had also called the restaurant in advance to ask about the $45 wine corkage fee, and they told me a server would help pour and serve the wine. But that didn't happen either.
* The server poured just one glass at the beginning and never came back to check. I had to pour the wine myself for the rest of the meal.
* No one came to take our order at first. We had to stop another server and ask who was taking care of our table. That server just said, "I'm your server," which was a surprise -- no one had introduced themselves or offered help until we said something.
* For everything -- drinks, dessert menu, dessert order, coffee, the bill -- we had to ask 2 to 4 times before anything happened. It didn't feel like service, it felt like we were constantly chasing staff for the basics.
The worst part? There was no birthday service at all, even though I clearly wrote it in the reservation and mentioned it again in person.
We got a dessert with just "thank you" written on it. No candle, no message, no effort.
Most restaurants in NYC will bring a candle or something small even if you don't ask. Here, we told them in advance -- and still got nothing.
This was supposed to be a special night, but I left feeling totally ignored and disappointed.
After the meal -- and after we already paid $400 -- I told the manager about all of this. He apologized and offered to take one meal off the bill, but it was too late. I had already paid, so I politely declined.
He said, "Next time I'll leave a VIP note," but honestly, I wouldn't come back here again.
I didn't want anything fancy -- just the basic service they said they'd provide.
But even that didn't happen. The whole night was a huge letdown, and I want others to know what kind of service they might get here.