isaac correa
Google
I've been a customer here multiple times and have always really enjoyed my visits. Their whiskey selection is top-notch, and on one occasion, I was even offered a complimentary chocolate chip cookie. I've dined at the bar before, and DJ, one of the staff members, has always been outstanding.
Recently, I stopped by again to browse and briefly used the restroom. While I was still looking around, the owner approached me and, rather abruptly, assumed that my friends and I were only there to use the restroom and leave. She reminded me that their restrooms aren't public, even though I was clearly still browsing and had every intention of making a purchase.
I explained that I've been a customer before and that I know DJ. She kept questioning me, repeating "Are you sure?" as if I was making it up. Then she suggested that I go and greet DJ as if she was calling my bluff. So I did just that. I greeted DJ, and he shook my hand, clearly recognizing me from previous visits.
The whole interaction felt really unprofessional and off-putting by the owner/manager It's unfortunate to feel so unwelcome in a place I've genuinely enjoyed in the past. I wanted to keep browsing and purchase something, but after that I just left. I'm now second-guessing whether I want to return, especially after being treated as if I didn't belong.
*Update*
My friends and made it our effort to first browse her selection. The owner politely said “excuse me” as she needed to get by us while we were browsing. So to say that we only showed up to use the restroom is not accurate. After a few minutes of browsing, we headed to the restroom and after, our intent was to continue browsing. People from my friend group were new to this establishment so that’s why they waiting for me. And when I headed back out, that’s when the owner confronted us with her assumptions. This situation could’ve have been avoided if the owner just asked us questions or even welcomed us, instead of assuming we were there to treat her establishment as a rest stop.