isaac c.
Yelp
I've been a customer here multiple times and have always really enjoyed my visits. Their whiskey selection is top-notch, and on one occasion, I was even offered a complimentary chocolate chip cookie. I've dined at the bar before, and DJ, one of the staff members, has always been outstanding.
Recently, I stopped by again to browse and briefly used the restroom. While I was still looking around, the owner approached me and, rather abruptly, assumed that my friends and I were only there to use the restroom and leave. She reminded me that their restrooms aren't public, even though I was clearly still browsing and had every intention of making a purchase.
I explained that I've been a customer before and that I know DJ. She kept questioning me, repeating "Are you sure?" as if I was making it up. Then she suggested that I go and greet DJ as if she was calling my bluff. So I did just that. I greeted DJ, and he shook my hand, clearly recognizing me from previous visits.
The whole interaction felt really unprofessional and off-putting by the owner/manager It's unfortunate to feel so unwelcome in a place I've genuinely enjoyed in the past. I wanted to keep browsing and purchase something, but after that I just left. I'm now second-guessing whether I want to return, especially after being treated as if I didn't belong.
*Update*
Owner responded to my google review stating that she only observed my friends and I walking in and using the bathroom only. Which is false. We made it our priority to browse her selection and she even said "excuse me" to get by my friends and I. Then she states that my friends were just waiting around not doing anything when they were simply admiring the atmosphere and decorations. Keep in mind we were only in there for like 10 minutes before we felt unwelcome and left. If she thought we were using her place as a rest stop, she could've simply asked and done her due diligence. But her interaction and tone with me just showed that she assumed we were already up to no good.