Footpatrol London

Don’t buy from footpatrol , looks like fake company . had sent two parcels for return above 200 pounds. Refunded for 1 . On enquiry what I haven’t received full refund , customer service team was very unhelpful. Basically replied back saying we haven’t it , even after email confirmed of received. Lost my money . Never buy from them .

They have some cool shoes here but the staff was more involved with chatting to each other than paying attention to the store. They weren't particularly interested in selling us anything, so we didn't buy anything. If this were my business, I'd take a look at how many potential sales I was driving away.

I won a raffle, specified size 10UK which is a size 11US, Pkg came in a shipping bag that was ripped, and box was manggled, but worst of all the size that i got as a size 12UK, emailed support & got no response, so GOD BLESS AMEX otherwise i would end up with nothing. Straight up im in the sneaker game for many yrs now & win & have won many raffles from around the world & never ever seen anything like this. So if you want to make sure you get what you paid for, stay away from FootPatrol because if your a reseller, or a collector the box you will get will be NO GOOD for sure & if you need to return it for a refund or an exchange it WONT HAPPEN! STAY AWAY FROM THIS PLACE FOR SURE!!!!!!!!

Ignore the bad reviews. Good packaging, arrived 4 days after ordering, right size, right colour, right everything. The only thing I’d recommend is start mentioning the package courier in the track&trace email, now I looked it up at your website. Will be ordering here again.

Walked in this store as I walking around London and I was looking forward to going in as I had shopped from Footpatrol online before, but I was disappointed. The store was very small and cramped. Luckily, there were not many people inside the store which made it easier to walk around, but I can imagine it's awful when it's busy. The staff were not very welcoming other than just briefly saying hi and they all seemed to just stay around the counter at the front talking and chatting to each other. I would not really consider visiting again to be honest. However, Footpatrols online customer service and their website/app is much better and I have hardly ever had issues, and if I had, they have been dealt properly.

For my brother in laws 40th Birthday I ordered a pair of Nike Air Force 1 boots from Size which arrived in a tatty box and the black tick peeling off the rear of one of the boots, not great bit these things happen so I returned them for a refund. I found the same boots on Footpatrol's website and so ordered them again. And guess what they arrived in a tatty box with the same tick pealing off. Checking out both companies it seems they are both owned by JD sports and based on the incredible coincidence of this experience I imagine share a warehouse. I am shocked that their quality control for returns (clearly marked as faulty on returns labels) can end up back in customers hands, and in this case the same customer from two brands under the same owner!!. A complete and utter waste of my time and super embarrassing when buying as a present!

Best place to find exclusive sneaks in London ! Not a lot of choice but if you find something you like, you wont see it somewhere else !

I’ve been reading everybody’s reviews... they’re all a bunch of lies... I ordered on a Friday turned up on the following Tuesday... shoe box was protected by outer box... no damage... replied to me really quick. i also know people who use these guys a lot... never complained... these google reviews are made by scammers... I think your find 99% of these 1 star reviews are from rude people who went about business wrong so they got ignored... simple... it’s always nice to be nice... either that or it’s rival shoe company’s trying to be spiteful. Great company would definitely recommend. PS. Safari will not let you write a rewive... must be a glitch in the system... you have to go through google chrome.