Forest Park Hotel

The staff were very kind, generous, and accommodating when our plans changed multiple times. The rooms were clean, quiet, and so spacious. We easily had enough space for a big family of 5! The hotel was under renovations but you wouldn’t know because it was silent in there and we had access to the restaurants and pool/hot tubs at their sister hotels within walking distance. Which was so nice after a full day of skiiing in perfect conditions at Marmot Basin. We have a very happy family after this relaxing vacation!

We booked this hotel online and checked in on December 1. From the moment we arrived, the front desk staff were exceptionally courteous and friendly. There were some renovations happening in the units we originally booked, but the team handled our concerns promptly and professionally. They went above and beyond to accommodate our needs by offering us a different room that perfectly met our requirements, which we truly appreciated. The room and amenities were exactly as described online, which is not always the case with other hotels. Everything was clean, comfortable, and well-maintained, making our stay enjoyable from the start. The staff’s helpful attitude and willingness to resolve issues quickly really stood out. We look forward to the rest of our stay and highly recommend Forest Park Hotel to anyone visiting Jasper. Great service, great rooms, and a great experience overall.

Our recent experience was extremely disappointing. Not only were we not informed that the hotel was undergoing renovations, but we were placed in the very building where active construction was taking place. There were multiple active construction areas with easy access directly from guest rooms. Just steps from our room was an unlocked door left ajar that opened directly into a construction zone, presenting a significant safety hazard, particularly for families with children. Additionally, electrical panels were left open on every floor. When this was raised with maintenance, we were told this was intentional. My only thought as to why this would be is for easy access to shut off power to the construction site, this does not appear safe. We spoke with several other guests during our stay, none of whom had been informed of the renovations prior to arrival. Compensation varied widely among guests, ranging from a small percentage discount to full reimbursement. Staff advised that it was not their responsibility to inform guests of renovations, stating this fell on third-party booking platforms. However, even now, bookings can still be made without any disclosure of the ongoing construction. When we raised concerns specifically about our family’s safety, we were met with eye rolls and laughter from staff, which was both dismissive and unprofessional. Ultimately, we received only partial compensation and were instructed to pursue the remainder through the third-party booking service. This entire experience was handled poorly and raises serious concerns about guest safety. A building undergoing active renovation should not be open to guests, particularly at full price. Pursuit operates within a national park and the town of Jasper, and as such should be held to a significantly higher standard when it comes to transparency, professionalism, and guest safety.

This hotel was really good. Although located at the end of town it’s nice and quiet. Easy check in. Comfortable bed. Good shower pressure. Food was quite good in the restaurant. The pool is lovely and quite big size. The stuffed animals in the lobby freaked me out a bit. Helpful pleasant staff at check in.

The newly renovated hotel rooms are beautiful BUT we were put in the wing that was under construction. The front desk staff are exceptional, and very helpful. But if you are going to have a hotel under construction with no amenities or restaurants, at least let guests know ahead of time or give them a discount. I paid 200$ a night off season for a hotel with no restaurant, gym or pool. Yes you can go to the sister hotels to use their facilities. But who wants to do that... especially in the winter. The room was not refundable and I didnt find out about the construction until after I booked.

We booked here for this weekend (November 21st-23rd), and for the most part it was a great experience. Hotel staff was very nice. I was supposed to stay in a Woodland Wing room but due to renovations they upgraded me to a king room in the Alpine wing free of charge, which I was glad about as I did not know the renovations were still going on when booking a Woodland room. My biggest complaint is that at the time of our booking there was 0 indication that many of the hotel ammenities would be closed. We checked the ammenities page when booking which said everything was open, but I then received an email 2 days before my booking (which is already past their cancellation window) telling me that both restaurants, the pool, hot tub, sauna, and spa were all closed. These were things we checked for when booking to ensure that they were open, so it was frustrating to suddenly get an email 2 days prior to our stay telling us that everything was closed. It does make it rather annoying as it feels like you are missing out on a lot of what you paid for. They do offer "alternatives", but many of them are not really equivalent to the expectation. For instance, we were able to use the pool across the road at the Marmot, however their pool is half the size of Forest Park's pool, and due to it being shared between 2 hotels I imagine during busy weekends that pool would be packed. Overall, the room was very nice, it was clean and comfortable and it isnt too far to go into Jasper's main strip. The staff were also very nice. I would give this place another chance when I come back to Jasper, but the lack of ammenities this time definitely left us a bit disappointed.

The stay itself was satisfactory; however, the hotel retained the deposit without providing any explanation. All charges were fully paid prior to the stay, so there was no justification for keeping it. Despite several attempts to contact the hotel to clarify and resolve this matter, we received no response.

Really nice hotel - we stayed two nights. Room was large with two queen beds and very comfortable. Sizeable car park. Useful trolleys to get bags to and from our room in main part of hotel. Restaurant options within few minutes walk but it was a 20-25 minute walk to central area of Jasper. Ate in hotel restaurant one evening - food was good but limited menu. My wife used the pool which is quite small but still appreciated.

Beautiful place to stay. Nice clean and quiet! Lots of places to eat, great views and wild animals around this place.

Pros & Cons Liked · Room was clean, accessible and spacious. Disliked · We couldn't check in at the designated check in time and were required to wait an hour and a half. This is especially difficult when travelling with children and a child with a disability. Compensation offered by the hotel was for two people to have breakfast one day out of the three nights we were staying; there were four of us staying in our room which meant half of our group was offered breakfast. It was really disappointing. Also, pool is NOT accessible from the inside of the building which should be noted somewhere. In order to get our son to the pool, we had to either leave his wheelchair at the stop of the stairs by the pool and hope no one took it/vandalized it OR take him outside in the cold which is not an option health wise and would be risky for others as well in cooler temperatures.

Pros- the room was nice and seemed to be newly renovated or built. Cons- we posted the sign for our room to be cleaned. Apparently, that does not include making the beds. On top of that they removed towels and pillows and didn't replace them. Overall, I would not recommend this hotel. They really need to train their staff.

Our room was in the main building and so was our sister's room. Both of our rooms were HUMID inside, like a rain forest. All windows face the inner part of the building, strangely looking at the pool, like peeping toms. None of the windows open. They're all welded shut with rivets. They're actually not intended to open. We got all of the humidity from the pool and it had no way of escaping the room. There are water stains on the ceiling panels of the room as well. Most of the time we had to prop open the main door of our room to allow the room to normalize or it would be like a rain forest inside. Not pleasant. and we were worried about mold. The restaurant was OK for dinner although half of our group didn't like the food, my salad was good. Breakfast buffet looked absolutely disgusting and consisted of scrambled eggs, pork link sausage, dried out pancakes and chunk cut potatoes and a dry cereal bar for $22. I ate a protein bar instead. The staff is incredibly nice but the room layouts are strange and I've never been in a hotel that was this humid where you couldn't open your damn windows, let alone looking down on the inside of a greenhouse watching others bathe in an indoor pool. (We were part of of a tour and had no choice of room, otherwise, we'd have asked to move.)

I liked the feel of this hotel--large lobby area with a lounge, restaurant, and indoor pool and spa in the common area. I agree with another review that it was weird our first floor room's window looked directly into the pool. Basically we just left the blinds closed during our stay. The room was clean and some of it was updated but many things were not. The ceiling was the foam/cardboard tile type that you'd find in old office buildings and some were stained, especially in the bathrooms. The shower knobs are the type that you barely touch and the temperature swings 10°. We did not interact with the front office since we received keys from our tour operator so I can't comment on that. We did have breakfast twice and dinner once in their restaurant and their staff was nice and helpful. The breakfast is not great--very basic and not very tasty. We ended up grabbing breakfast at Starbucks on day 2. Dinner was much better though.

Pros - Rooms Were Nice, Beds Were Comfy, Kitchen was easy to use, They cleaned our room, Staff was friendly Cons - Lobby was outdated, Lobby smelled like chlorine

We stayed at Forest Park Hotel in Jasper for four nights over the 2022 Christmas weekend. We booked in advance and got a very good rate for Jasper over the holidays. Upon arrival I paid to upgrade to a room in the newer building of the hotel. We liked the bed and shower. I forgot to take pictures of the main part of the room. We had breakfast at the hotel (perfectly adequate) and Christmas dinner (a pleasant surprise) at the hotel. The service at the front desk and in both restaurants was great. Our restaurant servers were particularly friendly. We extended our stay a 4th night and were able to stay in our same room. The only part of our stay that could've been better was being in a more central room. We stayed in a room at the end of of the hallway and could hear the door to outside open and close every morning for hours. One last little wonderful thing about this hotel is that elks graze in the field next to it nearly everyday. It's pretty cool.

Haven't arrived just yet and already have problems. They have a terrible cancellation policy. I booked it through Great Resorts and their cancellation policy states that the hotel has to email me that I will have my refund and then Great Resorts will then approve me for the refund. So simple. Not simple for Amir the front desk agent who told me "No". Apparently Great Resorts has to call or message Forest Park for them to email my vendor... It's the only way they ever do it. No exception. You'd think people would be more helpful since my reservation is 3 days out but customer service is dead.

I wish I had read the reviews of this hotel before booking here. The rooms are nice but the air conditioning does not work. When I complained the front desk said the maintenance would come the NEXT DAY to fix. I will not recommend this hotel to anyone.

Lobby is nice, restaurants LOOK nice there, pool area looks nice. Rooms are garbage. TV doesn't work, problems with Shaw cable, in the morning, coffee machine didn't work. Carpets are grungy to say the least and you can feel the bed springs in the mattress. Not a good stay and DEFINITELY not worth the prices they are charging. Stay at a hostel or in you vehicle.