Gabrielle P.
Yelp
I genuinely cannot overstate how terrible this experience was.
I visited Forever Spa on December 4th--one of the coldest days NYC has had so far, around 30 degrees. I had appointments booked for myself and a friend more than three weeks in advance, only to find out upon arrival that appointments didn't seem to matter since walk-ins were freely accepted.
I booked the 2-hour special for $99, which included a body massage, foot massage, and head spa. The body massage itself was fine. My therapist was good, and the pressure was what I expected. Unfortunately, everything went downhill from there.
The spa's main service area is in the basement, with constant cold air coming down every time the front door opens. The waiting area is cold. The massage rooms weren't freezing but they were a tad bit cold, but bearable. After my massage, I was given only a wrap for my upper body and instructed to walk to the next room for the head spa. That room turned out to be upstairs--directly across from the front entrance.
So there I am, essentially in a towel, covered in massage oil, walking past the open front door while it's freezing outside. No warning. No preparation.
The head spa room itself was not heated and felt just as cold as outdoors. I asked if this was the only space used for head spa services, and the answer was no--suggesting this room was likely overflow. If that's the case, then walk-ins should not be prioritized over pre-booked appointments.
I requested blankets, which were provided after an apology. However, everything else was cold: the water, face mask, shampoo, and hair treatments. I was shivering uncontrollably. I repeatedly asked if we were almost done and requested to end the service early. My request was ignored.
Afterward, I spoke to the front desk. The response was that they'd "check it out and look into it." No apology. No offer to make it right. Nothing.
I work at a spa myself and fully understand that people complain over trivial things. This was not trivial. This was a complete failure in guest care, preparation, and basic comfort. I was frozen for the rest of the day and ended up getting sick shortly after.
I would absolutely not recommend this place. They showed little regard for their guests' comfort, health, or overall experience. Hands down the worst spa experience I've ever had.