LucyMae2016
Google
We stayed at Form Hotel at the start of September for my partner’s birthday. We wanted a simple base to sleep, but sadly left quite disappointed.||The location is near a metro, but the hotel feels isolated and is surrounded by construction. From the front you can definitely hear the noise, and the rooms are not soundproof – we were woken several times by neighbours.||The rooms themselves were the highlight. Clean, modern and well maintained (though the shower needs a deeper scrub and the fridge wasn’t cold enough). Housekeeping did a great job.||Breakfast was the same every day, and the half-board menu was very limited (burgers, sandwiches or pasta). We only ate there once and both felt unwell the next day. I wish the menu had been advertised in advance, as I wouldn’t have paid for half-board.||The pool area was another big letdown. It’s advertised as 25m, but it’s nowhere near that. The water was cloudy, the sides dirty, and no loungers as pictured. Photos online also show Burj Khalifa views, but these are long gone due to surrounding developments. The “rooftop bar/restaurant” doesn’t exist either. There are also no poolside drinks available, and while a pool attendant is present all day, he mostly sat indoors on his phone and only handed out towels – which felt pointless. On our last night we couldn’t even sit outside because the area was being cleaned.||On our final day, after checking out, we had an 8-hour wait for our taxi and went to the pool. Unfortunately, no parasols were available “due to wind.” The breeze was minimal, but staff explained that being on the rooftop means they can’t put them out. In September’s heat, sitting by the pool without shade was impossible – heavier or fixed parasols are definitely needed. There was also nowhere comfortable to relax while waiting for our taxi, unless you wanted to sit in the main reception area. No entertainment, TVs, or even a quiet lounge area were available to pass the time.||Finally, at checkout we weren’t asked how our stay was, which was disappointing given the issues we faced. The hotel also advertises two restaurants, but we only ever saw the main dining area and a terrace, which should be made clearer.||Overall, the rooms and housekeeping were good, but the misleading photos, noise, limited food options, lack of shade or service at the pool, and poor facilities really let this hotel down. Updating the advertising to reflect reality would make expectations much more realistic.