Morgan K.
Yelp
I rarely leave reviews, but my husband and I had such a poor experience here, I feel obligated to share.
We booked their Valentine's Day event for a 7pm seating. This included a 4-course meal and a glass of wine. We arrived around 6:50pm to find many other couples standing, waiting to be sat down. We checked in and were told to stand and wait.
Around 7:30 pm, several other couples became impatient and were told they may sit at the bar. At this point, many 7:30pm seating time couples had arrived. At 7:45 pm, I watched 2 couples from the bar get seated at tables. I had watched them arrive to the rooftop off the elevator after my husband and I, so I spoke to one of the servers expressing our desire to be seated given it was now almost an hour past our seating time and that couples who had arrived after us were already being seated. To their credit, they sat us quickly, but it continued to go downhill from here.
We waited 15 minutes for water, which we only got when we flagged down a server. Our food came out relatively quickly. During our first course, I asked for napkins (every other table had red fabric napkins) and our server brought us like 20 paper cocktail napkins, not ideal for a nice dinner.
Our entrees eventually came, although the server brought out two of the cod entrees. My husband ordered steak. He brought my husband's steak, which he ordered medium, however when he cut in it was obviously rare. It was sent back. The next steak was also rare. We spoke with who appeared to be running the event and he stated he agreed it was rare (bleeding on the plate.) Finally on the third try, we received a medium rare steak, not as ordered, but close enough and at this point we wanted out of there as it was past 10 pm. Mind you, at this point we could feel the anger and frustration radiating from all of the 8/8:30 pm seating people who were still waiting on tables. We left quickly when our meal was done.
We had one refill of water the entire 2hrs we were eating our meal. We were not asked if we wanted anything else to drink. This was a small event, maybe 15 tables. I'm not sure if it was overbooked, underpowered, or if they simply were just unprepared, but I've never had such a poor experience at a restaurant.