Sean S.
Yelp
Google defines hubris as overbearing pride or presumption, extreme haughtiness or arrogance.
When you look at the stunning lobby of the Royalton Hotel (www.royaltonhotel.com) which was stunning and inviting before the makeover, you might understand why they were trying to set expectations high. The lobby does look sexy and inviting. And what with all the other hotels in town drawing the cool kids, we want in on the action!
From the website "Royalton celebrates its original iconic hotel lobby with the launch of its new concept , Forty Four, headlined by a world-class group of bartenders known as "the cocktail collective".
Ok folks, lemme tell you about the cocktail collective! I am standing among friends for a bit, while we engage in light banter. I separate and step up to the bar to ask when they have in the way of beers. The bartender seems a bit preoccupied, though not by making drinks but more like busy movements. He grabs a menu and hands it to me. Do you have any dark ales, I ask? He points to the menu. Ummm... Ok I flip through the menu which has page after page of cocktails. I can't find the beer page. Is there one, I wonder? Single malts, red & white wines, cocktails. Ummm... Finally I give up and return to my friends. Maybe I don't really want a drink.
After going back to my friends we're chatting another ten minutes I decide again that maybe I do want a beer, and I'll go in for a second attempt. I ask the bartender again what kind of beers that have. He has no idea, but offers me the menu. I tell him I can't find the beers in there, but by that time he's gone. I flip through and find the beer page, but the bartender is now gone, and I wonder why I'm suffering to get a $10 beer?
Moments later I relay my story to Barb who is on her third single malt, so she's speaking in tongues at this point. Sean, what do you want? Well I was going to grab a beer. We step back to the bar again, and try to find the beer page in the menu for a third time. She can't find it either. Do you recall what it was called, Sean? Some sort of brown ale it was. She asks the bartender for this, to which he looks quizically at us. Do you know what it's called, he asks? Ummm...
Finally we locate the illusive beer page, and order my brown ale by pointing. Barb agrees with me that the service was odd and complicated when she tried to order as well. I roll my eyes... so much for world class I mutter. I tell her these guys just dropped to two stars in my book. Do you yelp? Of course I nod...